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For Companies At a Glance
- Tasks: Support and maintain cloud systems, ensuring smooth operations in a Microsoft Azure environment.
- Company: Join Advanced Solutions International, a global leader in innovative software for not-for-profits.
- Benefits: Enjoy generous paid time off, wellness benefits, and flexible remote working options.
- Other info: Dynamic team culture focused on collaboration and continuous improvement.
- Why this job: Make a real impact by helping organisations thrive with cutting-edge technology solutions.
- Qualifications: 3-5 years of IT/cloud experience and strong skills in Microsoft Azure administration.
The predicted salary is between 35000 - 45000 £ per year.
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.
What you’ll be doing
- Support/administer/maintain all Hosting customer systems as appropriate (Microsoft Azure)
- Support/administer/maintain all Hosting customer backup/restore processes
- Support/administer/maintain Hosting infrastructure monitoring systems
- Support/administer/maintain all system security related issues
- Maintain iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
- Azure Automation
- User account administration for all Hosting customers
- Azure SQL database management/administration activities for Hosting customers as necessary
- SQL Managed Instance management/administration activities for Hosting customers as necessary
- SQL Server database management/administration activities for Hosting customers as necessary
- Upgrade iMIS implementation to latest release as necessary
- Support ASI initiatives as necessary/required
- Administering Hosting Issues Management queue as necessary
- Participate in quarterly Departmental and Corporate BSC reviews
- Manage attainment of personal BSC initiatives
- Complete yearly professional development initiatives
- Mentor team members as necessary
- Address Hosting Issues Management queue items in a timely fashion and close as required
- Participate in Hosting On Call program
- Other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management
What we want you to have
- 3-5 years of IT/Cloud experience delivering and supporting technology solutions
- Microsoft Azure Administration
- iMIS systems management experience
- Good oral, written, analytical, and people skills
- Ability to work independently in a fast-paced technology environment
- Azure SQL administration skills
- Azure Automation
- Zendesk Ticketing system
- Understanding of ASP .NET and related technologies
- Understanding of IIS technologies
- Understanding of virtualization technologies
- Strong Microsoft operating system and applications knowledge
- Basic iMIS knowledge
- Some after hours and weekend work is required to support product upgrades and on call Hosting support.
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.
Benefits
- Generous Paid Time Off
- Optional Private Medical Insurance
- Wellness Benefits
- Retirement Pension Plan
- Opportunities for Professional Growth and Development
- Volunteer Time Off
- Study Leave
- Flexible remote working
Join our team and positively impact thousands of ASI customers around the world!
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department.
Cloud Services Support Analyst in Lincoln employer: Advanced Solutions International, Inc.
Contact Detail:
Advanced Solutions International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Services Support Analyst in Lincoln
✨Tip Number 1
Network, network, network! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have a lead on that perfect Cloud Services Support Analyst role.
✨Tip Number 2
Brush up on your Azure skills! Make sure you can confidently talk about your experience with Microsoft Azure and iMIS systems. Being able to showcase your technical know-how will definitely set you apart.
✨Tip Number 3
Practice your interview skills! Get a friend to throw some common tech support questions your way. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Cloud Services Support Analyst in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Services Support Analyst role. Highlight your experience with Microsoft Azure and any relevant IT skills that match the job description. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with Azure SQL, iMIS systems, and any other relevant technologies. We’re keen to see how you can support our customers effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Advanced Solutions International, Inc.
✨Know Your Azure Inside Out
Make sure you brush up on your Microsoft Azure knowledge. Familiarise yourself with the specific services and tools mentioned in the job description, like Azure SQL and Azure Automation. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific scenarios where you provided support or resolved problems, especially in a cloud environment. This will demonstrate your analytical skills and ability to work independently.
✨Understand iMIS Systems
Since iMIS systems management is part of the role, do some research on what iMIS is and how it functions. If you have any experience with it, be ready to discuss it. If not, showing that you've taken the initiative to learn about it can really impress the interviewers.
✨Be Ready for Team Dynamics
This role involves mentoring and collaborating with team members, so be prepared to talk about your teamwork experiences. Highlight any instances where you've worked in a fast-paced environment and how you contributed to team success. This will show that you’re a good fit for their employee-first culture.