At a Glance
- Tasks: Support and maintain cloud systems, ensuring smooth operations in a Microsoft Azure environment.
- Company: Join Advanced Solutions International, a global leader in innovative software for not-for-profits.
- Benefits: Enjoy generous paid time off, wellness benefits, and flexible remote working options.
- Other info: Be part of a dynamic team focused on continuous improvement and professional growth.
- Why this job: Make a real impact by supporting technology solutions that help organisations thrive.
- Qualifications: 3-5 years of IT/cloud experience and strong skills in Microsoft Azure administration.
The predicted salary is between 35000 - 45000 £ per year.
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.
What you’ll be doing
- Support/administer/maintain all Hosting customer systems as appropriate (Microsoft Azure)
- Support/administer/maintain all Hosting customer backup/restore processes
- Support/administer/maintain Hosting infrastructure monitoring systems
- Support/administer/maintain all system security related issues
- Maintain iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
- Azure Automation
- User account administration for all Hosting customers
- Azure SQL database management/administration activities for Hosting customers as necessary
- SQL Managed Instance management/administration activities for Hosting customers as necessary
- SQL Server database management/administration activities for Hosting customers as necessary
- Upgrade iMIS implementation to latest release as necessary
- Support ASI initiatives as necessary/required
- Administering Hosting Issues Management queue as necessary
- Participate in quarterly Departmental and Corporate BSC reviews
- Manage attainment of personal BSC initiatives
- Complete yearly professional development initiatives
- Mentor team members as necessary
- Address Hosting Issues Management queue items in a timely fashion and close as required
- Participate in Hosting On Call program
- Other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management
What we want you to have
- 3-5 years of IT/Cloud experience delivering and supporting technology solutions
- Microsoft Azure Administration
- iMIS systems management experience
- Good oral, written, analytical, and people skills
- Ability to work independently in a fast-paced technology environment
- Azure SQL administration skills
- Azure Automation
- Zendesk Ticketing system
- Understanding of ASP .NET and related technologies
- Understanding of IIS technologies
- Understanding of virtualization technologies
- Strong Microsoft operating system and applications knowledge
- Basic iMIS knowledge
- Some after hours and weekend work is required to support product upgrades and on call Hosting support.
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.
Benefits
- Generous Paid Time Off
- Optional Private Medical Insurance
- Wellness Benefits
- Retirement Pension Plan
- Opportunities for Professional Growth and Development
- Volunteer Time Off
- Study Leave
- Flexible remote working
Join our team and positively impact thousands of ASI customers around the world!
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department.
Cloud Services Support Analyst in Leicester employer: Advanced Solutions International, Inc.
At Advanced Solutions International, we pride ourselves on being an exceptional employer that champions an employee-first culture, particularly for our Cloud Services Support Analyst role. Our remote working environment fosters collaboration and innovation, while our comprehensive benefits package—including generous paid time off, wellness benefits, and opportunities for professional growth—ensures that our team members are supported both personally and professionally. Join us to make a meaningful impact in the not-for-profit sector while enjoying a dynamic and inclusive workplace.
Contact Details:
Advanced Solutions International, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Services Support Analyst in Leicester
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We think you need these skills to ace Cloud Services Support Analyst in Leicester
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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