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- Tasks: Support and maintain cloud systems in a fast-paced tech environment.
- Company: Join a global software company dedicated to empowering not-for-profits.
- Benefits: Competitive salary, generous paid time off, and professional growth opportunities.
- Other info: Dynamic culture focused on collaboration and continuous improvement.
- Why this job: Make a real impact by helping organisations thrive with innovative software solutions.
- Qualifications: 3-5 years of IT/Cloud experience and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.
What you’ll be doing:
- Support/administer/maintain all Hosting customer systems as appropriate (Microsoft Azure)
- Support/administer/maintain all Hosting customer backup/restore processes
- Support/administer/maintain Hosting infrastructure monitoring systems
- Support/administer/maintain all system security related issues
- Maintain iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
- User account administration for all Hosting customers
- Azure SQL database management/administration activities for Hosting customers as necessary
- SQL Managed Instance management/administration activities for Hosting customers as necessary
- SQL Server database management/administration activities for Hosting customers as necessary
- Upgrade iMIS implementation to latest release as necessary
- Support ASI initiatives as necessary/required
- Participate in quarterly Departmental and Corporate BSC reviews
- Manage attainment of personal BSC initiatives
- Complete yearly professional development initiatives
- Mentor team members as necessary
- Address Hosting Issues Management queue items in a timely fashion and close as required
- Participate in Hosting On Call program
- Other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management
What we want you to have:
- 3-5 years of IT/Cloud experience delivering and supporting technology solutions
- Good oral, written, analytical, and people skills
- Ability to work independently in a fast-paced technology environment
- Understanding of ASP .NET and related technologies
- Understanding of IIS technologies
- Understanding of virtualization technologies
- Strong Microsoft operating system and applications knowledge
- Basic iMIS knowledge
- Some after hours and weekend work is required to support product upgrades and on call Hosting support.
What we offer:
At ASI, we’ve forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation:
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.
In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:
- Generous Paid Time Off
- Optional Private Medical Insurance
- Opportunities for Professional Growth and Development
Join our team and positively impact thousands of ASI customers around the world!
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com.
Cloud Support Engineer employer: Advanced Solutions International, Inc.
Contact Detail:
Advanced Solutions International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those who work at ASI or similar companies. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills, especially around Microsoft Azure and iMIS systems. Practice common interview questions and scenarios related to cloud support to show you're ready to tackle real-world problems.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you successfully troubleshot issues or improved processes. This will demonstrate your ability to handle the challenges of a Cloud Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ASI.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Support Engineer role. Highlight your IT/Cloud experience and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit us at ASI. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with Microsoft Azure, SQL databases, and any other relevant technologies. We’re keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Advanced Solutions International, Inc.
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of Microsoft Azure and related technologies. Be ready to discuss your experience with cloud services, as well as any specific projects you've worked on that involved installation, configuration, or troubleshooting in a cloud environment.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific challenges you've faced in hosting environments and how you resolved them. This will demonstrate your analytical skills and ability to work independently under pressure.
✨Understand iMIS Inside Out
Since the role involves supporting and upgrading iMIS systems, it’s crucial to have a basic understanding of this software. Familiarise yourself with its functionalities and be prepared to discuss how you would approach upgrades or support tasks related to iMIS.
✨Be Ready for Team Dynamics
This position requires collaboration and mentoring. Think about your previous experiences working in teams and how you’ve contributed to team success. Be ready to discuss how you can support your colleagues and contribute to a positive team environment.