At a Glance
- Tasks: Support and maintain cloud systems, ensuring smooth operations in a Microsoft Azure environment.
- Company: Join Advanced Solutions International, a global leader in innovative software for not-for-profits.
- Benefits: Enjoy generous paid time off, wellness benefits, and flexible remote working options.
- Other info: Be part of a dynamic team focused on continuous improvement and professional growth.
- Why this job: Make a real impact by supporting technology solutions that help organisations thrive.
- Qualifications: 3-5 years of IT/cloud experience and strong skills in Microsoft Azure administration.
The predicted salary is between 35000 - 45000 € per year.
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.
What you’ll be doing
- Support/administer/maintain all Hosting customer systems as appropriate (Microsoft Azure)
- Support/administer/maintain all Hosting customer backup/restore processes
- Support/administer/maintain Hosting infrastructure monitoring systems
- Support/administer/maintain all system security related issues
- Maintain iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
- Azure Automation
- User account administration for all Hosting customers
- Azure SQL database management/administration activities for Hosting customers as necessary
- SQL Managed Instance management/administration activities for Hosting customers as necessary
- SQL Server database management/administration activities for Hosting customers as necessary
- Upgrade iMIS implementation to latest release as necessary
- Support ASI initiatives as necessary/required
- Administering Hosting Issues Management queue as necessary
- Participate in quarterly Departmental and Corporate BSC reviews
- Manage attainment of personal BSC initiatives
- Complete yearly professional development initiatives
- Mentor team members as necessary
- Address Hosting Issues Management queue items in a timely fashion and close as required
- Participate in Hosting On Call program
- Other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management
What we want you to have
- 3-5 years of IT/Cloud experience delivering and supporting technology solutions
- Microsoft Azure Administration
- iMIS systems management experience
- Good oral, written, analytical, and people skills
- Ability to work independently in a fast-paced technology environment
- Azure SQL administration skills
- Azure Automation
- Zendesk Ticketing system
- Understanding of ASP .NET and related technologies
- Understanding of IIS technologies
- Understanding of virtualization technologies
- Strong Microsoft operating system and applications knowledge
- Basic iMIS knowledge
- Some after hours and weekend work is required to support product upgrades and on call Hosting support.
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.
Benefits
- Generous Paid Time Off
- Optional Private Medical Insurance
- Wellness Benefits
- Retirement Pension Plan
- Opportunities for Professional Growth and Development
- Volunteer Time Off
- Study Leave
- Flexible remote working
Join our team and positively impact thousands of ASI customers around the world!
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department.
Cloud Services Support Analyst in Basingstoke employer: Advanced Solutions International, Inc.
At Advanced Solutions International, we pride ourselves on being an exceptional employer that champions an employee-first culture, particularly for our Cloud Services Support Analyst role. Our remote working environment fosters collaboration and innovation, while our comprehensive benefits package—including generous paid time off, wellness benefits, and opportunities for professional growth—ensures that our team members are supported both personally and professionally. Join us to make a meaningful impact on not-for-profits and membership organisations worldwide, all while enjoying the flexibility and support that comes with being part of our dynamic team.
Contact Detail:
Advanced Solutions International, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Services Support Analyst in Basingstoke
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at Advanced Solutions International. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your Azure skills and iMIS knowledge. We want to see you shine, so practice common technical questions and scenarios you might face as a Cloud Services Support Analyst.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled tough tech issues, especially in cloud environments. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Cloud Services Support Analyst in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT and Cloud services. We want to see how your skills align with the role of a Cloud Services Support Analyst, so don’t be shy about showcasing your Microsoft Azure expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting not-for-profits and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you've successfully troubleshot issues or improved processes. We’re looking for someone who can think on their feet and tackle challenges head-on, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Advanced Solutions International, Inc.
✨Know Your Azure Inside Out
Make sure you brush up on your Microsoft Azure knowledge before the interview. Be ready to discuss your experience with Azure administration, including any specific projects you've worked on. This will show that you're not just familiar with the platform but can also apply your skills effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific challenges you've faced in cloud services support and how you resolved them. This will demonstrate your analytical skills and ability to work independently in a fast-paced environment.
✨Familiarise Yourself with iMIS Systems
Since iMIS systems management is a key part of the role, make sure you have a solid understanding of how these systems work. If you have prior experience, be ready to discuss it in detail. If not, do some research to get a basic grasp of its functionalities and how it integrates with cloud services.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and the specific challenges they face in hosting customer systems. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
