At a Glance
- Tasks: Join our Support Team to resolve technical queries and assist with software support.
- Company: Fast-growing tech company in Cardiff with a collaborative culture.
- Benefits: Competitive salary, bonus scheme, full training, and 25 days holiday.
- Other info: Dynamic role with clear progression routes and a supportive team environment.
- Why this job: Kickstart your tech career with real impact and growth opportunities.
- Qualifications: Interest in IT support and excellent communication skills required.
The predicted salary is between 26225 - 29000 € per year.
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.
What You’ll Do:
- Act as a key part of our 1st Line Support Team, resolving technical queries from customers
- Assist with investigation and root-cause analysis of 2nd Line tickets
- Capture, categorise and escalate software support tickets in line with SLAs
- Work closely with our technical and development teams to resolve live issues
- Support customer system setup and configuration under guidance
- Contribute to product testing, customer feedback and continuous improvement initiatives
- Provide excellent levels of service to our customers, communicating effectively and professionally.
Requirements
What We’re Looking For:
- Interest or experience in IT support, application support, or operational roles
- Confident working with technical systems (training provided)
- Comfortable with data handling and Microsoft 365 tools
- Excellent communication and customer service skills – extremely important as this is a business-to-business role
- Process-driven mindset and attention to detail
- Problem-solving approach with the ability to work independently
- Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
- Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
- Strong organisational, attention to detail and administrative skills
Benefits
What We Offer:
- £26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
- Full training and structured development plan
- Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
- Opportunities to specialise in application support, system configuration, software testing or service delivery
- 25 days holiday + bank holidays
- Bonus scheme and regular incentives
- Onsite gym, parking, essentials-stocked kitchen, and team socials
- A varied, customer-facing role with real impact and responsibility
If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!
Location and hours: Onsite, Eastern Business Park, St Mellons, Cardiff, Wales. Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.
On Site Working: We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.
Diversity & Inclusion: Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.
Technical Support Engineer employer: Advanced Secure Technologies
At Advanced Secure Technologies, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters collaboration and personal growth. As a Technical Support Engineer in our Cardiff office, you'll benefit from comprehensive training, clear career progression opportunities, and a vibrant team environment, all while enjoying perks like a bonus scheme, onsite gym, and regular team socials. Join us to make a meaningful impact in a fast-growing tech company where your contributions are valued and recognised.
Contact Detail:
Advanced Secure Technologies Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company before your interview! Research their products, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common technical support scenarios. Think about how you'd handle specific customer queries or issues. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers! Asking insightful questions shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it makes the conversation more engaging.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight any relevant IT support experience or technical qualifications you have, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background aligns with what we’re looking for. Be genuine and let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your excellent communication skills. Whether it's through your CV or cover letter, clarity and professionalism are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Advanced Secure Technologies
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support and application support. Familiarise yourself with common issues that 1st Line Support Engineers face, and be ready to discuss how you would approach solving them.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues to resolve issues.
✨Demonstrate Problem-Solving Mindset
Prepare to share specific examples of how you've tackled problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Research the Company Culture
Get to know the company’s values and culture. Since they emphasise collaboration and hands-on support, think about how you can contribute to that environment and be ready to discuss why you want to be part of their team.
