At a Glance
- Tasks: Join our Support Team to resolve technical queries and assist with software support.
- Company: Fast-growing tech company in Cardiff with a collaborative culture.
- Benefits: Competitive salary, bonus scheme, full training, and 25 days holiday.
- Other info: Dynamic role with clear progression routes and a supportive team environment.
- Why this job: Kickstart your tech career with real impact and growth opportunities.
- Qualifications: Interest in IT support and excellent communication skills required.
The predicted salary is between 26225 - 29000 £ per year.
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.
What You’ll Do:
- Act as a key part of our 1st Line Support Team, resolving technical queries from customers
- Assist with investigation and root-cause analysis of 2nd Line tickets
- Capture, categorise and escalate software support tickets in line with SLAs
- Work closely with our technical and development teams to resolve live issues
- Support customer system setup and configuration under guidance
- Contribute to product testing, customer feedback and continuous improvement initiatives
- Provide excellent levels of service to our customers, communicating effectively and professionally.
Requirements
What We’re Looking For:
- Interest or experience in IT support, application support, or operational roles
- Confident working with technical systems (training provided)
- Comfortable with data handling and Microsoft 365 tools
- Excellent communication and customer service skills – extremely important as this is a business-to-business role
- Process-driven mindset and attention to detail
- Problem-solving approach with the ability to work independently
- Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
- Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
- Strong organisational, attention to detail and administrative skills
Benefits
What We Offer:
- £26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
- Full training and structured development plan
- Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
- Opportunities to specialise in application support, system configuration, software testing or service delivery
- 25 days holiday + bank holidays
- Bonus scheme and regular incentives
- Onsite gym, parking, essentials-stocked kitchen, and team socials
- A varied, customer-facing role with real impact and responsibility
If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!
Location and hours: Onsite, Eastern Business Park, St Mellons, Cardiff, Wales. Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.
On Site Working: We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.
Diversity & Inclusion: Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.
Technical Support Engineer employer: Advanced Secure Technologies
At Advanced Secure Technologies, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters collaboration and personal growth. As a Technical Support Engineer in our Cardiff office, you'll benefit from comprehensive training, clear career progression opportunities, and a vibrant team environment, all while enjoying perks like a bonus scheme, onsite gym, and regular team socials. Join us to make a meaningful impact in a fast-growing tech company where your contributions are valued and recognised.
Contact Details:
Advanced Secure Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advanced Secure Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advanced Secure Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advanced Secure Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Advanced Secure Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advanced Secure Technologies!
How to prepare for a job interview at Advanced Secure Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
