At a Glance
- Tasks: Join our Support Team to resolve technical queries and assist with software support.
- Company: Fast-growing tech company in Cardiff with a collaborative culture.
- Benefits: Starting salary of £26,225 - £29,000 plus bonuses, training, and career progression.
- Other info: Enjoy 25 days holiday, onsite gym, and team socials in a vibrant office setting.
- Why this job: Make a real impact while building your career in a dynamic tech environment.
- Qualifications: Interest in IT support; experience with Microsoft 365 and customer service skills preferred.
The predicted salary is between 26225 - 29000 £ per year.
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in‑house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.
What You’ll Do
- Act as a key part of our 1st Line Support Team, resolving technical queries from customers
- Assist with investigation and root‑cause analysis of 2nd Line tickets
- Capture, categorise and elevate software support tickets in line with SLAs
- Work closely with our technical and development teams to resolve live issues
- Support customer system set‑up and configuration under guidance
- Contribute to product testing, customer feedback and continuous improvement initiatives
- Provide excellent levels of service to our customers, communicating effectively and professionally
Requirements
- Interest or experience in IT support, application support, or operational roles
- Confident working with technical systems (training provided)
- Comfortable with data handling and Microsoft 365 tools
- Excellent communication and customer service skills – extremely important as this is a business‑to‑business role
- Process‑driven mindset and attention to detail
- Problem‑solving approach with the ability to work independently
- Technical or IT‑related qualifications (e.g. BTEC, HND, A‑Level IT, Degree, CompTIA) are beneficial but not essential
- Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
- Strong organisational, attention to detail and administrative skills
Benefits
- £26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
- Full training and structured development plan
- Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
- Opportunities to specialise in application support, system configuration, software testing or service delivery
- 25 days holiday + bank holidays
- Bonus scheme and regular incentives
- Onsite gym, parking, essentials‑stocked kitchen, and team socials
- A varied, customer‑facing role with real impact and responsibility
Location and Hours
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales. Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.
On Site Working
We’re an office‑based team because our culture thrives on collaboration and hands‑on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.
Diversity & Inclusion
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.
Technical Support Engineer in Cardiff employer: Advanced Secure Technologies | B Corp™
Join Advanced Secure Technologies as a Technical Support Engineer in Cardiff, where you'll be part of a dynamic team dedicated to providing exceptional customer service and technical support. With a strong focus on employee development, we offer comprehensive training, clear career progression paths, and a vibrant work culture that encourages collaboration and innovation. Enjoy competitive salaries, generous holiday allowances, and unique perks like an onsite gym and team socials, making this an ideal place for those looking to grow their careers in the tech industry.
Contact Details:
Advanced Secure Technologies | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Cardiff
✨Tip Number 1
Get to know the company! Research their products, culture, and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about 1st Line Support, brush up on your troubleshooting techniques and get familiar with common support ticketing systems. We want you to feel confident when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our awesome team.
We think you need these skills to ace Technical Support Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight any relevant IT support experience or technical qualifications you have, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team at StudySmarter. Share specific examples of how your background aligns with the responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep your language clear and professional, and don’t hesitate to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Advanced Secure Technologies | B Corp™
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support and application support. Familiarise yourself with common issues that 1st Line Support Engineers face, and be ready to discuss how you would approach solving them.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues to resolve issues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled problems independently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your process-driven mindset.
✨Research the Company Culture
Understand the company's values and culture, especially their focus on collaboration and support. Be ready to explain why you want to work in an office-based environment and how you can contribute to their team dynamics.
