At a Glance
- Tasks: Join our 1st Line Support Team to resolve technical queries and assist with customer system setups.
- Company: Fast-growing tech company in Cardiff with a collaborative culture.
- Benefits: Starting salary of £26,225 - £29,000 plus bonuses, training, and career progression.
- Other info: Dynamic role with opportunities for specialisation and a supportive team environment.
- Why this job: Kickstart your tech career with full training and real impact on customer support.
- Qualifications: Interest in IT support; experience with Microsoft 365 and excellent communication skills.
The predicted salary is between 26225 - 29000 £ per year.
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in‑house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.
What You’ll Do
- Act as a key part of our 1st Line Support Team, resolving technical queries from customers
- Assist with investigation and root‑cause analysis of 2nd Line tickets
- Capture, categorise and elevate software support tickets in line with SLAs
- Work closely with our technical and development teams to resolve live issues
- Support customer system set‑up and configuration under guidance
- Contribute to product testing, customer feedback and continuous improvement initiatives
- Provide excellent levels of service to our customers, communicating effectively and professionally
Requirements
- Interest or experience in IT support, application support, or operational roles
- Confident working with technical systems (training provided)
- Comfortable with data handling and Microsoft 365 tools
- Excellent communication and customer service skills – extremely important as this is a business‑to‑business role
- Process‑driven mindset and attention to detail
- Problem‑solving approach with the ability to work independently
- Technical or IT‑related qualifications (e.g. BTEC, HND, A‑Level IT, Degree, CompTIA) are beneficial but not essential
- Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
- Strong organisational, attention to detail and administrative skills
Benefits
- £26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
- Full training and structured development plan
- Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
- Opportunities to specialise in application support, system configuration, software testing or service delivery
- 25 days holiday + bank holidays
- Bonus scheme and regular incentives
- Onsite gym, parking, essentials‑stocked kitchen, and team socials
- A varied, customer‑facing role with real impact and responsibility
Location and Hours
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales. Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.
On Site Working
We’re an office‑based team because our culture thrives on collaboration and hands‑on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.
Diversity & Inclusion
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.
1st Line Tech Support Engineer — Training & Growth in Cardiff employer: Advanced Secure Technologies | B Corp™
At Advanced Secure Technologies, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters collaboration and personal growth. Our Cardiff office provides full training and clear progression routes into various roles, alongside competitive salaries and benefits such as a bonus scheme, generous holiday allowance, and onsite amenities. Join us to make a meaningful impact in a dynamic tech environment while enjoying the perks of a vibrant team atmosphere.
Contact Details:
Advanced Secure Technologies | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Tech Support Engineer — Training & Growth in Cardiff
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves resolving technical queries, brush up on your IT knowledge and problem-solving techniques. Use online resources or even StudySmarter to get familiar with common issues and solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our team.
We think you need these skills to ace 1st Line Tech Support Engineer — Training & Growth in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant IT support experience or technical qualifications you have, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the position and how your background aligns with our needs. Be genuine and let your personality come through – we want to know the real you!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Advanced Secure Technologies | B Corp™
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support and application support. Familiarise yourself with common issues that 1st Line Support Engineers face, as well as tools like Microsoft 365. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would handle specific technical problems. Consider examples from your past experiences or hypothetical scenarios. This will demonstrate your problem-solving skills and ability to work independently, which are crucial for this position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and professionally. You might want to role-play with a friend or family member to simulate customer interactions. Highlighting your excellent communication skills during the interview will set you apart.
✨Research the Company Culture
Take some time to understand the company’s values and culture, especially their focus on collaboration and support. Be ready to discuss how you can contribute to this environment. Showing that you align with their culture can make a big difference in how they perceive you as a candidate.
