At a Glance
- Tasks: Manage day-to-day service operations and ensure customer satisfaction.
- Company: Join a leading Public Safety organisation in South-West London.
- Benefits: Inclusive workplace with opportunities for growth and development.
- Other info: Diverse team culture that values all perspectives and backgrounds.
- Why this job: Make a real impact by enhancing customer service and driving change.
- Qualifications: Experience in service delivery and change management required.
The predicted salary is between 50000 - 60000 £ per year.
Here at ARM we are currently partnered with a market-leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance.
In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements. Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents. Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery. Accountable for the technical stability/functionality of the designated systems. Organising and coordinating the service team. Escalating operative, technical or financial issues as relevant. Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation/material is maintained and updated and relevant reporting.
Skills and Experience Required:
- Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment.
- Strong experience within Change Management & Change requests.
- Commercial / technical know-how in the service sector.
- Experience of working within an ITIL Service Organisation.
- ITIL Foundation or higher accreditation.
- Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN.
- Customer & Service focussed, with a desire for responsibility.
- Able to build and sustain relationships quickly and have a positive impact.
- Solutions focussed on how you think and act.
- Organised & able to balance multiple priorities across multiple customers.
Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. They believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs.
Change Manager in Twickenham employer: Advanced Resource Managers
At ARM, we pride ourselves on being an exceptional employer, particularly for the Change Manager role in South-West London. Our commitment to employee growth is reflected in our supportive work culture, where diversity and inclusion are celebrated, and every team member is encouraged to contribute their unique perspectives. With a focus on continuous improvement and customer satisfaction, we offer a dynamic environment that fosters professional development and provides opportunities to make a meaningful impact in the public safety sector.
Contact Details:
Advanced Resource Managers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager in Twickenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in change management or service delivery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management and service delivery. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! During interviews, share specific examples of how you've successfully managed change requests or improved service delivery in past roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Change Manager in Twickenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Change Manager role. Highlight your experience in service delivery and change management, and don’t forget to mention any ITIL certifications you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention your customer service focus and ability to manage multiple priorities.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to exceed customer expectations and improve service delivery. Numbers and metrics can really make your application stand out, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Advanced Resource Managers
✨Know Your Change Management Inside Out
Make sure you have a solid grasp of change management principles and practices. Brush up on ITIL frameworks, especially if you have an ITIL Foundation or higher accreditation. Be ready to discuss how you've successfully managed change requests in the past.
✨Demonstrate Customer Focus
Since this role is all about customer satisfaction, prepare examples that showcase your ability to build and maintain strong relationships with clients. Think of specific instances where you exceeded customer expectations or resolved issues effectively.
✨Be Ready for Technical Questions
Familiarise yourself with the technologies mentioned in the job description, like Microsoft operating platforms, virtualisation, and cloud services. You might be asked technical questions, so having a good understanding will help you stand out.
✨Showcase Your Organisational Skills
This role requires juggling multiple priorities, so be prepared to discuss how you manage your time and resources. Share examples of how you've successfully coordinated teams or projects, ensuring everything runs smoothly and efficiently.
