Support Engineer

Location: Lancashire - predominantly onsite

Engagement Type: Permanent or Independent Contractor

Availability: Immediate start preferred (for contractors)

The Opportunity

We are currently seeking an experienced Support Engineer with knowledge of Siemens PLM and CAD technologies to support a major engineering systems adoption programme within a complex engineering environment.

This is a hands-on role, working closely with engineering, design and business teams to support the implementation, adoption and effective day-to-day use of enterprise engineering applications.

The successful individual will provide practical, user-focused support, helping teams transition to new systems, resolve technical and process-related issues, and maximise the benefits of their deployed engineering technologies.

Opportunities are available on both a permanent and independent contractor basis.

Key Responsibilities

• Provide hands-on, floor-walking and remote support to engineering and business users across Siemens Teamcenter, Siemens NX, SAP ERP and associated engineering applications.
• Act as the first point of contact for user queries, troubleshooting issues and escalating more complex technical problems where necessary.
• Support day-to-day Teamcenter activities, including requirements, document, content and engineering data management.
• Assist users transitioning from legacy CAD environments to Siemens NX, promoting effective adoption and best practice.
• Support the creation, management, retrieval and exchange of engineering data and documentation.
• Provide user support across Teamcenter and SAP ERP integration processes, including data exchange and engineering-to-manufacturing workflows.
• Support the technical publications and structured authoring processes, including the use of RapidAuthor and associated content management tools.
• Troubleshoot content creation, publishing and data consumption issues.
• Deliver practical user coaching, guidance and knowledge transfer to improve confidence and system proficiency.
• Identify recurring issues, process improvements and additional training requirements.
• Develop and maintain user guides, FAQs, knowledge articles and support documentation.
• Work collaboratively with engineering, CAD, PLM, training and project teams to support successful system adoption.
• Support the introduction of further Siemens Xcelerator capabilities as the programme develops.
• Previous experience providing application, desktop or at-elbow support within an engineering, manufacturing or product development environment.
• Working knowledge of Siemens Teamcenter and/or Siemens NX.
• Understanding of PLM, engineering data management and technical publications processes.
• Experience supporting enterprise engineering applications and associated business processes.
• Knowledge of technical documentation, structured content management and document control.
• Experience with RapidAuthor or comparable technical authoring and publishing solutions.
• Understanding of requirements management and/or engineering change processes.
• Strong troubleshooting and problem-solving capabilities.
• Excellent communication skills, with the ability to support engineers, designers and business stakeholders.
• Experience providing user training, coaching or knowledge transfer.
• A proactive, customer-focused approach with the ability to manage competing priorities.
• Siemens Teamcenter modules, including Content Management, Change Management and Document Management.
• Teamcenter and SAP ERP integration.
• RapidAuthor, Technical Publications and Digital Thread content generation.
• CAD migration and transformation programmes.
• CAD data exchange formats, including STEP, JT and Parasolid.
• Configuration and Variance Management.
• Electrical or Mechanical Routing, Kinematic Simulation or Human Simulation.
• Experience in aerospace, defence, automotive or other complex engineering sectors.
• Broader knowledge of the Siemens Xcelerator portfolio.
• ITIL or other service management qualifications.

Additional Information

This is an excellent opportunity for a technically capable Support Engineer to play a key role in a significant engineering technology adoption programme.

The role requires a predominantly onsite presence in Lancashire, working directly with end users and project stakeholders.

We welcome applications from candidates interested in either a permanent position or an independent contractor engagement.

Immediate availability is preferred for contractor applicants.