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- Tasks: Manage daily operations for an aviation parts exchange programme and coordinate with teams.
- Company: Join a global leader in aviation, working with diverse teams across multiple countries.
- Benefits: Enjoy a competitive pay rate, exposure to leadership, and opportunities for continuous improvement.
- Other info: Fully onsite role at Heathrow for 12 months, with a 37.5 hour work week.
- Why this job: Be the key contact for customers, driving impactful change in a fast-paced environment.
- Qualifications: Strong coordination and communication skills; background in supply chain or logistics preferred.
Job Title Customer Operations Coordinator Overview We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders. Responsibilities Act as the customer’s primary contact for daily operational needs and end-to-end transaction support. Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams. Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy. Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery. Identify and trigger late fee actions related to core returns. Resolve delivery issues such as damaged or incorrect parts, missing certifications, and misdirected shipments. Support root cause analysis and service level discussions with internal and partner stakeholders. Track and report customer-specific service level metrics; manage daily operational reporting cadence. Participate in regular customer review meetings (daily to quarterly). Support ordering and shipments for scheduled maintenance and defect resolution activities. Assist with audits and maintain customer MBK (Material By Kit) accuracy. Experience Benefits Work in a diverse, global team environment (UK, Spain, Germany, US, Belgium). Direct engagement with both customers and suppliers. Monthly exposure to executive leadership. Opportunity to lead change and continuous improvement efforts. Qualifications Strong coordination, problem-solving, and communication skills across global, cross-functional teams. Background in supply chain, logistics, or aerospace operations preferred. Experience with ERP systems and data reconciliation. Comfortable working in a fast-paced, customer-facing environment. Employment Details Seniority level: Not Applicable Employment type: Full-time Job function: Customer Service #J-18808-Ljbffr
Supply Chain Specialist employer: Advanced Resource Managers
Contact Detail:
Advanced Resource Managers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Specialist
✨Tip Number 1
Familiarise yourself with the aviation parts exchange program and its operational intricacies. Understanding the specific challenges and processes involved will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the supply chain and logistics sectors, especially those with experience in aerospace operations. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've successfully managed customer interactions in previous roles. Be ready to share specific examples that highlight your ability to resolve issues effectively.
✨Tip Number 4
Stay updated on the latest trends and technologies in supply chain management and ERP systems. Showing that you're knowledgeable about current tools and practices can set you apart from other candidates.
We think you need these skills to ace Supply Chain Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain, logistics, or customer operations. Use keywords from the job description to demonstrate that you meet the preferred qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and experience in coordinating with cross-functional teams. Mention specific examples of how you've successfully managed customer interactions or resolved operational issues.
Highlight Relevant Skills: In your application, emphasise your strong communication and coordination skills. Provide examples of how you've worked in fast-paced environments and handled customer-facing roles effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Customer Operations Coordinator.
How to prepare for a job interview at Advanced Resource Managers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Coordinator. Familiarise yourself with supply chain processes, especially in aviation, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues related to logistics or customer service. Highlight your ability to think on your feet and provide solutions in a fast-paced environment.
✨Demonstrate Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Be prepared to discuss how you’ve effectively communicated with teams and customers in previous roles.
✨Research the Company
Learn about the company’s operations, values, and recent news. This will not only help you tailor your answers but also show your genuine interest in the position and the organisation.