At a Glance
- Tasks: Manage daily operations for our aviation parts exchange program and coordinate with teams.
- Company: Join a global leader in aviation, working with diverse teams across multiple countries.
- Benefits: Enjoy competitive pay, exposure to leadership, and opportunities for continuous improvement.
- Other info: Fully onsite role at Heathrow with a 12-month contract and 37.5 hours per week.
- Why this job: Be the key contact for customers, solve real-world problems, and make an impact in aviation.
- Qualifications: Strong coordination and communication skills; background in supply chain or logistics preferred.
Job Title
Customer Operations Coordinator
Overview
We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders.
Responsibilities
- Act as the customer's primary contact for daily operational needs and end-to-end transaction support.
- Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams.
- Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy.
- Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery.
- Identify and trigger late fee actions related to core returns.
- Resolve delivery issues such as damaged or incorrect parts, missing certifications, and misdirected shipments.
- Support root cause analysis and service level discussions with internal and partner stakeholders.
- Track and report customer-specific service level metrics; manage daily operational reporting cadence.
- Participate in regular customer review meetings (daily to quarterly).
- Support ordering and shipments for scheduled maintenance and defect resolution activities.
- Assist with audits and maintain customer MBK (Material By Kit) accuracy.
Experience Benefits
- Work in a diverse, global team environment (UK, Spain, Germany, US, Belgium).
- Direct engagement with both customers and suppliers.
- Monthly exposure to executive leadership.
- Opportunity to lead change and continuous improvement efforts.
Qualifications
- Strong coordination, problem-solving, and communication skills across global, cross-functional teams.
- Background in supply chain, logistics, or aerospace operations preferred.
- Experience with ERP systems and data reconciliation.
- Comfortable working in a fast-paced, customer-facing environment.
Employment Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Customer Service
Supply Chain Specialist in Hounslow employer: Advanced Resource Managers
At Advanced Resource Managers, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working on high-profile projects in the vibrant locations of Cheltenham and Manchester. Join us to be part of a supportive team that values your contributions and encourages a healthy work-life balance.
Contact Details:
Advanced Resource Managers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Specialist in Hounslow
✨Tip Number 1
Familiarise yourself with the aviation supply chain and logistics processes. Understanding how parts move through the exchange cycle will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your problem-solving skills, especially in relation to customer service scenarios. Be prepared to share examples of how you've resolved issues in previous roles, as this is crucial for the Customer Operations Coordinator position.
✨Tip Number 3
Network with professionals in the aerospace and supply chain sectors. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Demonstrate your familiarity with ERP systems during conversations. If you have experience with specific software, be ready to discuss how you've used it to manage inventory or streamline operations.
We think you need these skills to ace Supply Chain Specialist in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in supply chain, logistics, or customer operations. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter:Write a cover letter that showcases your problem-solving skills and experience in coordinating operations. Mention specific examples of how you've successfully managed customer interactions or resolved delivery issues in the past.
Highlight Relevant Skills:Emphasise your strong communication and coordination skills in your application. Provide examples of how you've worked with cross-functional teams or handled customer inquiries effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Advanced Resource Managers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Coordinator. Familiarise yourself with supply chain processes, especially in aviation, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues related to logistics or customer service. Highlight your ability to think on your feet and provide solutions in a fast-paced environment.
✨Demonstrate Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Be prepared to discuss how you’ve effectively communicated with teams and customers in previous roles.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems, be ready to discuss it. If not, do some research on common systems used in supply chain management and express your willingness to learn and adapt quickly.
