At a Glance
- Tasks: Lead and deliver innovative service design for public services, using diverse methods.
- Company: Join a forward-thinking consultancy focused on transforming public services.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with potential for impactful contributions to society.
- Why this job: Make a real difference in public services while collaborating with creative teams.
- Qualifications: Experience in service design and strong communication skills are essential.
The predicted salary is between 60000 - 65000 £ per year.
Responsibilities
- Plan, lead, and deliver service design for public service in Discovery.
- Apply a range of methods e.g. stakeholder interviews, contextual inquiry.
- Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows.
- Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions.
- Collaborate with cross-functional teams - User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven.
- Communicate findings to varied audiences through visual artefacts, presentations, and stakeholder playbacks.
- Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment.
- Map the whole problem and think beyond the confines of the brief yet be cognisant of the challenge at hand.
Skills & Experience
- Excellent experience advocating for and working within GDS service standards.
- Create engaging narratives and stories based on research findings to communicate insights effectively.
- Strong portfolio or case studies showing research that informed successful service or product outcomes.
- Incredible and demonstrable experience creating user journey maps or E2E diagrams.
- Strong storytelling skills with an ability to present complex information clearly.
- Excellent communication and collaboration skills.
Senior Service Designer — Public Services & Strategy employer: Advanced Resource Managers
At Advanced Resource Managers, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working on high-profile projects in the vibrant locations of Cheltenham and Manchester. Join us to be part of a supportive team that values your contributions and encourages a healthy work-life balance.
Contact Details:
Advanced Resource Managers Recruitment Team
We think you need these skills to ace Senior Service Designer — Public Services & Strategy
Service Design
Stakeholder Engagement
User Journey Mapping
E2E Diagrams
GDS Service Standards
Research Synthesis
Strategic Planning
