At a Glance
- Tasks: Provide top-notch technical support and maintain Control Room Solutions for emergency services.
- Company: Leading public safety solutions provider with a focus on innovation.
- Benefits: Competitive salary, career development, and the chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real difference in public safety while collaborating with global teams.
- Qualifications: Experience in technical support and knowledge of public safety technologies required.
The predicted salary is between 30000 - 40000 £ per year.
A market-leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers.
You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.
Your Main Responsibilities
- Communicating with & responding to customers about technical service incidents, events and requests.
- Analysing and diagnosing errors and faults.
- Proactively drive incidents through to resolution.
- Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
- Technically delivery of change requests into live services.
- Collaborating with Product Management team on continuous product improvement based on customer feedback.
- Site acceptance testing.
Your Experience
- Knowledge of public safety technologies.
- First and/or second line support in an enterprise / Cloud based environment.
- Incident management and problem resolution experience.
- Microsoft operating platforms, including Microsoft cloud-based services (Azure).
- Microsoft SQL Server deployment and management ideally.
- WAN/LAN hardware, configuration and management.
- Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
- Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally.
- Virtualisation (ESXI/HyperV/Virtualisation).
- Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS.
- Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN.
- Knowledge of ITIL processes in a support environment.
- Telecommunications systems experience (telephony/ Radio integration).
If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on 02392 228237.
Service Engineer (2nd Line) in London employer: Advanced Resource Managers
At Advanced Resource Managers, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working on high-profile projects in the vibrant locations of Cheltenham and Manchester. Join us to be part of a supportive team that values your contributions and encourages a healthy work-life balance.
Contact Details:
Advanced Resource Managers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (2nd Line) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advanced Resource Managers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advanced Resource Managers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Engineer (2nd Line) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advanced Resource Managers:Your cover letter is your chance to shine! Tell us why you want to work at Advanced Resource Managers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advanced Resource Managers!
How to prepare for a job interview at Advanced Resource Managers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
