At a Glance
- Tasks: Lead service design for public services and create impactful user journeys.
- Company: Join a dynamic government sector team with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and the chance to make a difference.
- Other info: 3-month contract with opportunities for collaboration and professional growth.
- Why this job: Shape public services and enhance user experiences through your design expertise.
- Qualifications: Experience in GDS standards and strong storytelling skills required.
- Service Designer
- 3 Month contract – Inside IR35 – up to £580 per day
- London based – hybrid working – 2-3 days onsite
- Government sector – must have current and active SC Clearance to be considered
Key Responsibilities
- Plan, lead, and deliver service design for public service in Discovery,
- Apply a range of methods—e. g. stakeholder interviews, contextual inquiry
- Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows
- Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions
- Collaborate with cross functional teams – User Researchers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure materials are insight driven.
- Communicate findings to varied audiences—through visual artefacts, presentations, and stakeholder playbacks
- Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment
- To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand
Skills & Experience
- Excellent experience advocating for and working within GDS service standards.
- Create engaging narratives and stories based on research findings to communicate insights effectively.
- Strong portfolio or case studies showing research that informed successful service or product outcomes
- Incredible and demonstrable experience creating user journey maps or E2E diagrams.
- Strong storytelling skills with an ability to present complex information clearly.
- Excellent communication and collaboration skills.
Service Designer in London employer: Advanced Resource Managers
At Advanced Resource Managers, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working on high-profile projects in the vibrant locations of Cheltenham and Manchester. Join us to be part of a supportive team that values your contributions and encourages a healthy work-life balance.
Contact Details:
Advanced Resource Managers Recruitment Team
We think you need these skills to ace Service Designer in London
Service Design
Stakeholder Interviews
Contextual Inquiry
Synthesis of Findings
User Journeys
Blueprints
Design Recommendations
