At a Glance
- Tasks: Manage day-to-day service operations and ensure customer satisfaction.
- Company: Join a leading Public Safety organisation in South-West London.
- Benefits: Diverse and inclusive workplace with opportunities for growth.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Make a real impact by enhancing customer service and driving change.
- Qualifications: Experience in service delivery and change management required.
The predicted salary is between 45000 - 55000 £ per year.
Here at ARM we are currently partnered with a market-leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance.
In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded. Your day-to-day duties include:
- Own and fully understand the Service definitions and SLA definitions.
- Ensure that Service processes deliver to contractual requirements.
- Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents.
- Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity.
- Manage Change Requests through to successful delivery.
- Accountable for the technical stability/functionality of the designated systems.
- Organising and coordinating the service team.
- Escalating operative, technical or financial issues as relevant.
- Calculating, estimating and planning service projects and their allocated budget and resources.
- Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders.
- Ensures that all Service documentation/material is maintained and updated and relevant reporting.
Skills and Experience Required:
- Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment.
- Strong experience within Change Management & Change requests.
- Commercial / technical know-how in the service sector.
- Experience of working within an ITIL Service Organisation.
- ITIL Foundation or higher accreditation.
- Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN.
- Customer & Service focussed, with a desire for responsibility.
- Able to build and sustain relationships quickly and have a positive impact.
- Solutions focussed on how you think and act.
- Organised & able to balance multiple priorities across multiple customers.
Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. They believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs.
Change Manager in London employer: Advanced Resource Managers
At ARM, we pride ourselves on being an exceptional employer, particularly for the Change Manager role in South-West London. Our commitment to employee growth is reflected in our supportive work culture, where diversity and inclusion are at the forefront, ensuring that every team member feels valued and empowered. With a focus on continuous improvement and customer satisfaction, we offer unique opportunities for professional development while working in a dynamic environment that champions innovation and collaboration.
Contact Details:
Advanced Resource Managers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in change management or service delivery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management and service delivery. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved service delivery or managed successful change initiatives in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Change Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Change Manager role. Highlight your experience in service delivery and change management, and don’t forget to mention any ITIL certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention specific examples of how you've driven customer satisfaction and managed change successfully.
Showcase Your Technical Know-How:Since the role involves technical stability and functionality, make sure to highlight your knowledge of current technologies like cloud services and virtualisation. We love seeing candidates who can bridge the gap between technical and customer service aspects!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Advanced Resource Managers
✨Know Your Service Definitions
Before the interview, make sure you fully understand the service definitions and SLA requirements mentioned in the job description. This will not only show your preparedness but also demonstrate your commitment to delivering high-quality service.
✨Showcase Your Change Management Skills
Be ready to discuss your experience with managing change requests. Prepare specific examples of how you've successfully navigated change in previous roles, focusing on the outcomes and improvements achieved.
✨Demonstrate Customer Focus
Since customer satisfaction is key in this role, think of instances where you've gone above and beyond for a client. Highlight your ability to build relationships and how you measure success in customer service.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around ITIL frameworks and current technologies like cloud services and virtualisation. Be prepared to answer questions that assess your understanding of these areas and how they relate to service delivery.
