Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service to UK customers in safety-critical sectors.
- Company: Join a family-run global leader in communication systems for emergency services and transport.
- Benefits: Enjoy a collaborative work culture, opportunities for growth, and a chance to make a real impact.
- Why this job: Be part of a mission-driven company that values customer satisfaction and team development.
- Qualifications: Strong service delivery experience and ITIL accreditation are essential; tech-savvy candidates preferred.
- Other info: Contact Lewis Dunn for more details or to apply with your CV and cover letter.
The predicted salary is between 43200 - 72000 £ per year.
We are working with a market leading global supplier of communication and information systems for control centres with safety-critical tasks. The listed family-run company develops and markets its control centre solutions in the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain.
The role of the Lead Service Manager is all about providing exceptional support to UK-based customers, and your team is responsible for supporting their customers continuously to ensure high levels of customer satisfaction, together with ensuring the technical stability of their systems. You will work closely with the Service, Project and Engineering teams both in the UK and in the international Headquarters.
Day-to-day duties:
- Leading & owning successful UK PS & Mar Service delivery, reporting to the UK Head of PS, manage day to day ensuring customer expectations and SLA’s are achieved and exceeded, and we grow with each of their customers.
- Developing the PS & Mar Service function strategy based on the overall UK PS/ Mar strategy, ensuring that the Service team understands and implements the strategy.
- Identifying, assessing and managing risks and opportunities to benefit the entire UK PS & Mar Business.
- Ensures team delivers Service according to established standards, processes and quality guidelines.
- Planning and forecasting of resources with planned and actuals data to reflect performance of accounts and service provision.
- Overall Leadership responsibility for the Service team - ensuring the Service Team (CSM’s & Service Engineers) are a high-performing team by developing a whole team culture, understanding each individual, how to unlock their potential, and grow each individual.
- In alignment with the Head of UK PS, set annual goals for the team and direct reports.
Your Experience:
- Strong Service Delivery background within an enterprise environment.
- Demonstrable successful team leadership experience.
- Commercial & technical know-how in the service sector.
- Business planning & forecasting.
- Experience of standing up a service offering.
- Experience of working within an ITIL Service Organisation.
- ITIL Foundation or higher accreditation.
- Knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN (ideal not essential).
For more information on this position, please contact Lewis Dunn at ARM on 02392 228237 or email your CV and covering letter.
Lead Service Manager employer: Advanced Resource Managers
Contact Detail:
Advanced Resource Managers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role requires a strong understanding of service delivery within an ITIL Service Organisation. Consider obtaining or highlighting your ITIL Foundation accreditation to demonstrate your commitment to best practices in service management.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific strategies you used to develop team culture and unlock individual potential, as these are key aspects of the Lead Service Manager role.
✨Tip Number 3
Research the company’s current service offerings and any recent developments in the Public Safety & Transport segment. This knowledge will help you align your experience with their needs and demonstrate your genuine interest in contributing to their success.
✨Tip Number 4
Prepare to discuss your experience with business planning and forecasting. Be ready to provide insights into how you've managed resources effectively in previous roles, as this will be crucial for ensuring the performance of accounts and service provision in this position.
We think you need these skills to ace Lead Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong service delivery background and team leadership experience. Use specific examples that demonstrate your commercial and technical know-how in the service sector.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer satisfaction and how you plan to lead the service team effectively. Mention your familiarity with ITIL practices and any relevant technology knowledge that aligns with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the role of Lead Service Manager. Highlight any previous roles where you successfully managed service delivery and exceeded customer expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Advanced Resource Managers
✨Showcase Your Leadership Skills
As a Lead Service Manager, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you developed team culture and unlocked individual potential.
✨Understand the Company’s Strategy
Familiarise yourself with the company's overall strategy in the Public Safety & Transport segment. Be ready to discuss how you can align the service function strategy with their goals and contribute to customer satisfaction.
✨Highlight Your Technical Knowledge
While not all technical knowledge is essential, having a grasp of current technologies like cloud services and virtualisation will set you apart. Be prepared to discuss your experience with these technologies and how they relate to service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage risks and opportunities in service delivery. Think of specific scenarios where you identified a risk, implemented a solution, and achieved positive outcomes for customers.
