At a Glance
- Tasks: Provide 1st and 2nd level IT support, resolving hardware and software issues.
- Company: Join a dynamic engineering company with a focus on IT operations.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting projects and a collaborative environment await you!
- Why this job: Make a real difference by ensuring smooth IT operations for your team.
- Qualifications: 5-7 years in helpdesk support and relevant technical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location & Working Arrangement
Kingston-upon-Thames – hybrid working – 3 days a week on site
Purpose of the Position
As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.
Responsibilities
- Provide 1st and 2nd level IT support to end users resolving hardware and software issues
- Install configure and maintain operating systems and software application
- Liaise with external providers (printing, mobile and audio services)
- Participate in IT projects like upgrades, deployments and system improvements
- Prepare relevant assets to be ready for new employees’ onboarding and life cycle
- Maintain IT asset inventory and physical security in the data centre ensuring any equipment is tidy
- Manage administrative privileges, passwords and user access in line with control procedures and policies
- Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
- Manage support requests, incidents and resolutions in the ServiceNow help desk
Qualifications
Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
Education: HNC, HND or bachelor’s degree or equivalent
Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco
IT skills: MS365 , Windows and Service Now
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT System Operations and Maintenance
Additional Information
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IT Support Specialist in Kingston upon Thames employer: Advanced Resource Managers
At Advanced Resource Managers, we pride ourselves on fostering a collaborative and innovative work culture that empowers our IT Support Specialists to thrive. Located in the vibrant Kingston-upon-Thames, our hybrid working model offers flexibility while ensuring you are part of a supportive team dedicated to professional growth and development. With opportunities to engage in exciting IT projects and a commitment to employee well-being, we provide a rewarding environment for those seeking meaningful contributions in the tech industry.
Contact Details:
Advanced Resource Managers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Kingston upon Thames
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot hardware and software issues, and be ready to share your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to showcase your technical skills! Be ready to discuss your experience with MS365, Windows, and ServiceNow. Highlighting your familiarity with these tools can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Specialist in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Specialist role. Share specific examples of how you've resolved issues or improved processes in previous roles – we love a good story!
Show Off Your Technical Skills:Don’t forget to mention your technical skills like MS365, Windows, and ServiceNow. We’re looking for someone who can hit the ground running, so make sure these are front and centre in your application.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Advanced Resource Managers
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, especially those related to MS365, Windows, and ServiceNow. This will show that you’re not just familiar with the tools but can also apply your knowledge effectively.
✨Familiarise Yourself with the Company
Research Advanced Resource Managers and their IT operations. Understanding their projects, values, and the specific challenges they face will help you tailor your responses and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their team.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific IT support scenarios. Think of examples from your previous experience where you successfully managed incidents or improved processes. This will showcase your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As an IT Support Specialist, you'll need to liaise with various stakeholders. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. Highlight any experience you have in training or supporting end-users, as this will demonstrate your ability to communicate effectively.
