At a Glance
- Tasks: Manage IT change processes to ensure smooth service delivery and minimise risks.
- Company: Leading tech firm focused on innovation and stability.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on collaboration and continuous improvement.
- Why this job: Be at the forefront of IT changes that impact the entire organisation.
- Qualifications: Degree in IT or related field, PMP certification, and ITSM experience required.
The predicted salary is between 60000 - 75000 £ per year.
The IT Change Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies.
Please note that due to the nature of the role you’ll need to hold or be eligible to obtain a high level of UK security clearance.
Key Responsibilities- Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance.
- Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations.
- Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions.
- Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes.
- Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders.
- Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents.
- Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities.
- University degree or higher required; bachelor’s degree in information technology, Computer Science, or related field is preferred.
- Hold a PMP (Project Management Professional) or related certifications.
- Relevant IT Service Management certifications (e.g. ITIL v3/4).
- Experience in IT service delivery and performance management.
- Experience setting and managing SLAs/KPIs and in service operations using the ITIL.
- Strong understanding of ITSM platforms (e.g., ServiceNow).
- Good understanding of IT architecture and key technology components, e.g., servers, networks.
IT Change Manager employer: Advanced Resource Managers
As an IT Change Manager in Reading, you will join a dynamic team that values innovation and collaboration, ensuring that your contributions directly impact service quality and availability. The company fosters a supportive work culture with a strong emphasis on professional development, offering opportunities for growth through training and certifications. With competitive pay and a commitment to maintaining a balanced work-life environment, this role is perfect for those seeking meaningful employment in a thriving location.
Contact Details:
Advanced Resource Managers Recruitment Team
