At a Glance
- Tasks: Lead innovative service design projects that transform public services for communities.
- Company: Join a dynamic council team focused on impactful service transformation.
- Benefits: Earn £36.49 per hour with hybrid working and a supportive environment.
- Other info: Opportunity to influence strategic decisions and drive meaningful change.
- Why this job: Make a real difference in public services while leading a talented design team.
- Qualifications: Experience in service design, team management, and user-centred design is essential.
The predicted salary is between 36.49 - 36.49 £ per hour.
Location: Crewe - Hybrid Working
Rate: £36.49 per hour
Hours: 37 hours per week
Contract: Fixed-term contract until April
Are you an experienced Service Designer with a passion for transforming public services? We're looking for a Service Designer Lead to join a major transformation programme, leading the design and delivery of innovative, user-centred services that improve outcomes for residents and staff. This is an exciting opportunity to work at a strategic level, influencing senior stakeholders, leading a multidisciplinary service design function, and driving complex organisational change.
The Role
- Lead the Council's service design function and establish best practice across the organisation.
- Manage and develop a team of Service Designers, providing coaching, direction and support.
- Lead complex service redesign and transformation programmes from discovery through to implementation.
- Work closely with senior leaders, Heads of Service and programme teams to identify opportunities for improvement.
- Use user research, data and evidence to develop innovative service solutions.
- Facilitate workshops and co-design activities with stakeholders.
- Develop service blueprints, customer journeys, operating models and service specifications.
- Produce business cases and recommendations supported by evidence, benefits and financial analysis.
- Ensure service designs are legally compliant, financially sustainable and focused on delivering better outcomes.
About You
- Significant experience leading service design and transformation programmes.
- Experience managing or mentoring service design teams.
- A strong background in user-centred design within complex organisations.
- Experience working with multidisciplinary teams and senior stakeholders.
- Excellent workshop facilitation, communication and stakeholder engagement skills.
- Experience using service design methods such as journey mapping, service blueprinting, prototyping and iterative design.
- The ability to influence strategic decision-making and drive organisational change.
- Experience within local government or the wider public sector is highly desirable.
- A full UK driving licence and access to a vehicle are essential, as the role requires travel to Council sites and meetings across the Cheshire East borough.
What's on Offer?
- £36.49 per hour
- 37 hours per week
- Hybrid working based from Crewe (CW1)
- Opportunity to lead high-profile transformation projects that make a real difference to public services.
- Collaborative and supportive working environment.
- Chance to shape the future of service design across a large organisation.
If you're an experienced Service Designer ready to lead transformational change and help deliver better services for communities, we'd love to hear from you.
Senior Designer Lead in Crewe employer: Advanced Resource Managers
At Advanced Resource Managers, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working on high-profile projects in the vibrant locations of Cheltenham and Manchester. Join us to be part of a supportive team that values your contributions and encourages a healthy work-life balance.
Contact Details:
Advanced Resource Managers Recruitment Team
