Service Delivery Manager Permanent role based in Helston, Culdrose, offering £68,000. We are seeking a Service Delivery Manager with experience in service delivery management and ILS delivery frameworks. The successful candidate will work alongside a market-leading Defence and Aerospace company and be responsible for delivering sustainment activities to the programme, ensuring timely and effective services. Responsibilities * Act as the primary point of contact for the Sustainment Organisation and programme, building and maintaining strong relationships to understand their needs and expectations. * Be accountable for the delivery of the agreed Sustainment activities, including Logistics, Deployed Operations, Service Management and Trade Compliance. * Create, own and maintain Business Continuity Plans (BCPs) for the sustainment function. * Own and maintain the sustainment risk register, ensuring risks are assessed, owned and reviewed regularly. * Support compliance activities including CONDO process coordination, export controls liaison and audit readiness. * Manage requests for change and work with the Sustainment Service Architects to deliver new requirements. * Develop and implement processes and procedures in line with industry best practices. * Control Account Management and monitor/report on service performance metrics, ensuring compliance with SLAs and KPIs. * Create a culture of Continuous Improvement and collaborate with stakeholders to resolve issues. * Conduct regular service reviews and recommend improvements. * Coordinate service transitions, ensuring smooth handover and minimal disruption to customers. * Identify and mitigate risks and opportunities related to service delivery and implement contingency plans. * Ensure compliance with relevant regulations, standards and best practices. Qualifications and Skills * Experience in service delivery management with strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000). * Experience working with ILS delivery frameworks (e.g. Def-Stan 00-600). * Experience with MOD customer projects. * Project Management experience. * Experience supporting complex programmes. * Ability to plan, organise and coordinate resources, timelines and deliverables. * Strong relationship building in complex environments. * Analytical skills to identify problems and propose solutions. * Strong customer service skills, empathy, communication and product knowledge. * Knowledge of Airworthiness support frameworks (e.g. MAA – MAOS, MAP, DAOS or CAA Part 145). If you believe you have the required experience and would like to discuss the opportunity further, please contact us. #J-18808-Ljbffr
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Advanced Resource Managers Recruitment Team
