At a Glance
- Tasks: Lead service delivery for a top Defence and Aerospace company, ensuring smooth operations.
- Company: Join an industry-leading company with a focus on growth and development.
- Benefits: Competitive salary of £68,000 and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate and innovate in a supportive environment.
- Why this job: Make a real impact in service delivery while working with cutting-edge frameworks.
- Qualifications: Experience in service delivery management and strong understanding of service management frameworks.
The predicted salary is between 68000 - 68000 £ per year.
Permanent role
Based in Helston, Culdrose
Offering £68,000
Do you have experience in service delivery management? Do you have experience with ILS delivery frameworks? Do you want to work with an industry-leading company? If your answers are yes to these, then this could be the role for you!
As the Service Delivery Manager, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry!
You will be involved in:
- Act as the primary point of contact for the Sustainment Organisation and the programme, building and maintaining strong relationships to understand their needs and expectations.
- Manage and be accountable for the delivery of the agreed Sustainment activities to the programme, ensuring timely and effective delivery of services including key activities such as Logistics, Deployed Operations, Service Management and Trade Compliance.
- Create, own, and maintain Business Continuity Plans (BCPs) for the sustainment function, ensuring they are accessible, current, and tested.
- Own and maintain the sustainment risk register, ensuring risks are assessed, owned, and reviewed on a regular cadence.
- Support compliance activities including CONDO process coordination, export controls liaison, and audit readiness.
- Manage requests for change and work with the Sustainment Service Architects to deliver new requirements when required.
- Develop and implement processes and procedures in line with industry best practices.
- Control Account Management.
- Monitor and report on service performance metrics, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators.
- Create a culture of Continuous Improvement.
- Collaborate with internal and external stakeholders to resolve issues and implement solutions to enhance service delivery.
- Conduct regular service reviews with clients and internal teams, recommending improvements.
- Manage and coordinate service transitions, ensuring smooth handover and minimal disruption to our customers.
- Identify and mitigate risks and opportunities related to service delivery, implementing contingency plans as necessary.
- Ensure compliance with relevant regulations, standards and best practices.
Your skillset may include:
- Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000).
- Experience working with ILS delivery frameworks (e.g Def-Stan 00-600).
- Experience working with MOD customer.
- Project Management experience.
- Experience supporting complex programmes.
- Experience in planning, organising, and co-ordinating resources, timelines, and deliverables.
- Ability to build and maintain relationships in complex environments.
- Adept at analysing complex situations, identifying problems, and proposing effective solutions.
- Strong customer service skills, empathy, communication and product knowledge.
- Knowledge of Airworthiness support frameworks (e.g MAA - MAOS, MAP, DAOS or CAA Part 145).
If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further!
Locations
Service Delivery Manager in Cornwall, Helston employer: Advanced Resource Managers
Join a leading Defence and Aerospace company in Helston, where your expertise as a Service Delivery Manager will be valued and nurtured. With a strong commitment to employee development, you will have access to continuous growth opportunities and a collaborative work culture that prioritises innovation and excellence. Enjoy competitive remuneration and the chance to make a meaningful impact in a dynamic industry.
Contact Details:
Advanced Resource Managers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Cornwall, Helston
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Advanced Resource Managers for a Service Delivery Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Service Delivery Manager in Cornwall, Helston
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Advanced Resource Managers, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Advanced Resource Managers, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Advanced Resource Managers
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Advanced Resource Managers.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Advanced Resource Managers. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Advanced Resource Managers love seeing candidates who not only have technical skills but also fit well within their team culture.
