Gather, analyse and prioritise business requirements across business and technology teams. Translate requirements into user stories, acceptance criteria and process flows. Facilitate workshops and engage with stakeholders to understand business needs. Analyse CRM processes and identify opportunities for improvement, automation and AI adoption. Define and validate business scenarios and functional requirements. Support functional testing, UAT and the overall delivery lifecycle. Contribute to MVP definition, business value assessments and project documentation. Required Experience Strong Business Analysis experience within technology or digital transformation programmes. Previous experience within Financial Services or Banking . Good understanding of CRM platforms and customer-facing business processes. Strong requirements gathering, process mapping and analysis capabilities. Experience working in Agile delivery environments, producing user stories and acceptance criteria. Excellent stakeholder management and workshop facilitation skills. Experience using Jira and Confluence. Strong analytical, problem-solving and communication skills. Hands-on experience with Salesforce Sales Cloud or other Salesforce solutions. Understanding of Salesforce data models, workflows and CRM processes. Experience supporting Generative AI or intelligent automation initiatives. Knowledge of Microsoft Copilot and Teams. Experience with client intelligence, sales or relationship management processes. Business Analyst - Salesforce/AI Transformation City of London, London, UK
Business Analyst – Salesforce/Ai Transformation employer: Advanced Resource Managers
Join our dynamic team at Lillie Bridge, London, where we prioritise employee growth and development in a supportive work culture. As a Toolmaker/Inspection Engineer, you'll benefit from competitive pay, ongoing training opportunities, and the chance to work on exciting projects that make a real impact. Our commitment to excellence and innovation ensures that you will thrive in an environment that values your skills and contributions.
Contact Details:
Advanced Resource Managers Recruitment Team
