At a Glance
- Tasks: Provide top-notch customer service and resolve issues with empathy and professionalism.
- Company: Join a dynamic team in a fast-paced environment focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Exciting career progression opportunities in a supportive team.
- Why this job: Make a real difference by helping customers and developing your communication skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24800 - 24800 £ per year.
ARM have an exciting opportunity for a Customer Service Advisor. You’ll take a positive approach to coaching and embrace learning and change with a great flexible attitude.
The Role:
You’ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment. Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call. Some calls can be complex and challenging; you’ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer. You’ll be expected to adhere to data protection legislation, checking customer information and updating personal details.
Requirements:
- Previous experience in customer facing roles or roles in the service industry.
- Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter.
- Able to have courageous conversations.
- Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases.
- Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner.
Locations
Customer Service Representative in Andover, Hampshire employer: Advanced Resource Managers
At ARM, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Andover. Our culture fosters continuous learning and development, ensuring that our Customer Service Representatives have ample opportunities for personal and professional growth. With a competitive salary and a commitment to employee well-being, we empower our team to excel while making a meaningful impact in the lives of our customers.
Contact Details:
Advanced Resource Managers Recruitment Team
