User Researcher

User Researcher

6-Month contract - Inside IR35 - up to £580 per day

London based - hybrid working - 3 days a week onsite

Must have current and active SC Clearance

Government sector - Must have previous experience

Key Responsibilities

• Plan, lead, and deliver user research for public service in Discovery,
• Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextual inquiry, surveys-to surface behavioural insights
• Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps
• Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions
• Collaborate with cross functional teams - Service Designers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure solutions are insight driven.
• Communicate findings to varied audiences-through visual artefacts, research reports, presentations, and stakeholder playbacks
• Facilitate research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment
• Conduct generative user research to gather insights about user needs and behaviours.

Skills (Must have)

• Excellent experience advocating for and working within GDS service standards.
• Create engaging narratives and stories based on research findings to communicate insights effectively.
• Strong portfolio or case studies showing research that informed successful service or product outcomes
• Experience in user research or service design, even in non-specialist roles.
• Strong storytelling skills with an ability to present complex information clearly.
• Familiarity with creating user journey maps or E2E diagrams is a plus.
• Excellent communication and collaboration skills.