At a Glance
- Tasks: Provide top-notch technical support and maintain Control Room Solutions for emergency services.
- Company: Leading public safety solutions provider with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative global environment with excellent career advancement potential.
- Why this job: Join a mission-driven team making a real difference in public safety technology.
- Qualifications: Experience in technical support and knowledge of public safety technologies required.
The predicted salary is between 30000 - 40000 £ per year.
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers.
You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.
Your Main Responsibilities
- Communicating with & responding to customers about technical service incidents, events and requests.
- Analysing and diagnosing errors and faults.
- Proactively drive incidents through to resolution.
- Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
- Technically delivery of change requests into live services.
- Collaborating with Product Management team on continuous product improvement based on customer feedback.
- Site acceptance testing.
Your Experience
- Knowledge of public safety technologies.
- First and/or second line support in an enterprise / Cloud based environment.
- Incident management and problem resolution experience.
- Microsoft operating platforms, including Microsoft cloud-based services (Azure).
- Microsoft SQL Server deployment and management ideally.
- WAN/LAN hardware, configuration and management.
- Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
- Azure fundamentals (AZ900).
- Security and compliance (SC900) qualified ideally.
- Virtualisation (ESXI/HyperV/Virtualisation).
- Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS.
- Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN.
- Knowledge of ITIL processes in a support environment.
- Telecommunications systems experience (telephony/ Radio integration).
If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on 02392 228237.
Service Engineer (2nd Line) in Twickenham employer: Advanced Resource Managers Ltd
Join a market-leading public safety company that prioritises employee development and offers a collaborative work culture. As a Service Engineer, you will benefit from working alongside experienced professionals in a supportive environment, with opportunities for continuous learning and growth across multiple technologies. Located in the UK, this role provides a unique chance to contribute to critical emergency services while enjoying a fulfilling career path.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (2nd Line) in Twickenham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to second line support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your technical skills during interviews. Bring examples of how you've resolved incidents or improved processes in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Engineer (2nd Line) in Twickenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your experience with public safety technologies and any relevant certifications like Microsoft MTA or MCSA. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can analyse and diagnose problems effectively, so don’t hold back on sharing your success stories!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in the role. Make sure to express your enthusiasm for the position too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public safety technologies and the specific systems mentioned in the job description. Familiarise yourself with Microsoft Azure, SQL Server, and any relevant hardware like Cisco switches. Being able to discuss these confidently will show that you're ready for the technical challenges ahead.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think about specific incidents where you drove a problem through to resolution, especially in a second line support role. This will demonstrate your ability to handle the responsibilities of the position effectively.
✨Communicate Clearly and Effectively
As a Customer Service Engineer, communication is key. Practice explaining complex technical concepts in simple terms. During the interview, be sure to listen carefully to questions and respond thoughtfully, showing that you can communicate well with both customers and team members.
✨Collaborate and Connect
Highlight your experience working in teams, especially in a global context. Be prepared to discuss how you've collaborated with different departments or teams in the past. This will show that you understand the importance of teamwork in delivering exceptional service and managing new services into live environments.
