At a Glance
- Tasks: Provide top-notch technical support and implement innovative Control Room Solutions.
- Company: Leading public safety solutions provider with a focus on emergency services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate globally with teams in Vienna and Turin for exciting career development.
- Why this job: Join a dynamic team making a real difference in public safety technology.
- Qualifications: Experience in IT support, knowledge of public safety technologies, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.
Your Main Responsibilities
- Communicating with & responding to customers about technical service incidents, events and requests.
- Analysing and diagnosing errors and faults.
- Proactively drive incidents through to resolution.
- Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
- Technically delivery of change requests into live services.
- Collaborating with Product Management team on continuous product improvement based on customer feedback.
- Site acceptance testing.
Your Experience
- Knowledge of public safety technologies.
- First and/or second line support in an enterprise / Cloud based environment.
- Incident management and problem resolution experience.
- Microsoft operating platforms, including Microsoft cloud-based services (Azure).
- Microsoft SQL Server deployment and management ideally.
- WAN/LAN hardware, configuration and management.
- Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
- Azure fundamentals (AZ900).
- Security and compliance (SC900) qualified ideally.
- Virtualisation (ESXI/HyperV/Virtualisation).
- Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS.
- Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN.
- Knowledge of ITIL processes in a support environment.
- Telecommunications systems experience (telephony/ Radio integration).
IT Service Engineer in Twickenham employer: Advanced Resource Managers Ltd
At Advanced Resource Managers Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Suffolk location provides a unique opportunity to engage in significant infrastructure projects while benefiting from professional growth through continuous training and development. We value our employees by providing competitive benefits and a supportive environment that encourages leadership and impactful contributions to major initiatives.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
