At a Glance
- Tasks: Provide top-notch technical support and implement innovative solutions for emergency services.
- Company: Leading public safety firm dedicated to making a difference.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with global teams and exciting career advancement potential.
- Why this job: Join a mission-driven team and enhance public safety with your tech skills.
- Qualifications: Experience in technical support and knowledge of public safety technologies required.
The predicted salary is between 30000 - 40000 £ per year.
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers.
You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.
Your Main Responsibilities
- Communicating with & responding to customers about technical service incidents, events and requests.
- Analysing and diagnosing errors and faults.
- Proactively drive incidents through to resolution.
- Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
- Technically delivery of change requests into live services.
- Collaborating with Product Management team on continuous product improvement based on customer feedback.
- Site acceptance testing.
Your Experience
- Knowledge of public safety technologies.
- First and/or second line support in an enterprise / Cloud based environment.
- Incident management and problem resolution experience.
- Microsoft operating platforms, including Microsoft cloud-based services (Azure).
- Microsoft SQL Server deployment and management ideally.
- WAN/LAN hardware, configuration and management.
- Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
- Azure fundamentals (AZ900).
- Security and compliance (SC900) qualified ideally.
- Virtualisation (ESXI/HyperV/Virtualisation).
- Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS.
- Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN.
- Knowledge of ITIL processes in a support environment.
- Telecommunications systems experience (telephony/ Radio integration).
If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on 02392 228237.
Change Manager in Twickenham employer: Advanced Resource Managers Ltd
Join a market-leading public safety organisation that prioritises employee development and fosters a collaborative work culture. As a Change Manager, you will benefit from working alongside skilled professionals in a dynamic environment, with opportunities for continuous learning and growth while contributing to critical solutions for emergency services across the UK. Enjoy the unique advantage of being part of a global team, where your expertise will directly impact public safety and service improvement.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager in Twickenham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their public safety technologies and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves diagnosing errors and faults, brush up on your technical knowledge and be prepared to tackle hypothetical scenarios during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Change Manager in Twickenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Change Manager role. Highlight your experience with public safety technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and personality in applications.
Showcase Your Technical Skills:Since this role involves a lot of technical support, be sure to showcase your knowledge of Microsoft platforms, incident management, and any relevant hardware experience. We want to know you can hit the ground running!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public safety technologies and the specific systems mentioned in the job description. Being able to discuss Microsoft Azure, SQL Server, and incident management processes confidently will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you approach challenges.
✨Collaboration is Key
Since this role involves working with teams across different locations, be ready to discuss how you've collaborated with others in previous roles. Highlight any experience you have with remote teams or cross-functional projects, as this will demonstrate your ability to work well in a global environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer service and how they handle change requests. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
