At a Glance
- Tasks: Provide top-notch technical support and maintain Control Room Solutions for emergency services.
- Company: Leading public safety solutions provider with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with global teams and excellent career advancement potential.
- Why this job: Join a mission-driven team making a real difference in public safety technology.
- Qualifications: Experience in IT support, knowledge of public safety technologies, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers.
You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.
Your Main Responsibilities
- Communicating with & responding to customers about technical service incidents, events and requests.
- Analysing and diagnosing errors and faults.
- Proactively drive incidents through to resolution.
- Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
- Technically delivery of change requests into live services.
- Collaborating with Product Management team on continuous product improvement based on customer feedback.
- Site acceptance testing.
Your Experience
- Knowledge of public safety technologies.
- First and/or second line support in an enterprise / Cloud based environment.
- Incident management and problem resolution experience.
- Microsoft operating platforms, including Microsoft cloud-based services (Azure).
- Microsoft SQL Server deployment and management ideally.
- WAN/LAN hardware, configuration and management.
- Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
- Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally.
- Virtualisation (ESXI/HyperV/Virtualisation).
- Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS.
- Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN.
- Knowledge of ITIL processes in a support environment.
- Telecommunications systems experience (telephony/ Radio integration).
If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on 02392 228237.
Service Engineer (2nd Line) employer: Advanced Resource Managers Ltd
Join a market-leading public safety organisation that prioritises employee development and fosters a collaborative work culture. As a Service Engineer, you will benefit from working alongside a diverse team across the UK and Europe, with opportunities for continuous learning and professional growth in a dynamic environment dedicated to making a difference in emergency services. Enjoy competitive benefits and the chance to contribute to innovative solutions that enhance public safety.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (2nd Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Engineer role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of public safety technologies and incident management. We recommend doing some mock interviews with friends or using online platforms to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve diagnosed and resolved technical issues in the past. We want to see how you think on your feet and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to make a difference in the public safety sector.
We think you need these skills to ace Service Engineer (2nd Line)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your experience with public safety technologies and any relevant certifications like Microsoft MTA or MCSA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional technical support and how your background makes you a great fit for our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Problem-Solving Skills:In your application, be sure to mention specific examples where you've successfully diagnosed and resolved technical issues. We love seeing how you proactively drive incidents to resolution, as that's a key part of the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public safety technologies and the specific systems mentioned in the job description. Be ready to discuss your experience with Microsoft cloud services, SQL Server, and any relevant hardware configurations. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific incidents where you drove a problem through to resolution, especially in a second line support role. This will demonstrate your analytical skills and ability to handle pressure.
✨Collaboration is Key
Since you'll be working with teams across different locations, highlight your experience in collaborating with others. Be ready to discuss how you've worked with engineering teams or product management in the past to improve services or implement changes. This shows you’re a team player who values communication.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer service and their technology stack. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it keeps the conversation flowing!
