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- Tasks: Lead service design activities and mentor junior team members in a digital transformation programme.
- Company: Confidential public sector organisation with a focus on digital and data-driven services.
- Benefits: Competitive daily rate, hybrid working, and the chance to shape national services.
- Why this job: Make a real impact on critical national services while working in a secure environment.
- Qualifications: Proven service design expertise and experience in Agile and ITIL environments.
- Other info: Opportunity for leadership and mentoring in a dynamic, cross-functional team.
The predicted salary is between 43200 - 72000 £ per year.
Location: London / Hybrid
Security Clearance: SC
Duration: Initial 6-month contract
Rate: £600 p/day (inside IR35)
We are working with a confidential public sector organisation who are seeking a Senior Service Designer to support a major digital transformation programme within a secure, high‑profile environment. You will help shape and transition critical national services, working as part of a cross‑functional team within a digital and data‑driven directorate.
Key Responsibilities:
- Lead service design activities and mentor junior team members
- Design user‑focused services that meet programme goals
- Collaborate with technical and operational teams to support service transition
- Promote Agile, ITIL 4, and continual improvement practices
- Clearly document design decisions and risks
Essential Skills & Experience:
- Proven service design expertise with a strong user focus
- Experience working in Agile and ITIL environments
- Strong leadership, mentoring, and stakeholder engagement skills
- Knowledge of project delivery frameworks (e.g. PRINCE2)
We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed.
For more information on this position, please contact Marika Powell at ARM.
Senior Service Designer employer: Advanced Resource Managers Ltd
Contact Detail:
Advanced Resource Managers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service design. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make it visually appealing and user-friendly, just like the services you design. This will help you stand out during interviews.
✨Tip Number 3
Prepare for the interview by practising common questions related to service design and Agile methodologies. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Designer role. Highlight your service design expertise and any experience in Agile and ITIL environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've led service design activities or mentored others, as this will resonate with us.
Showcase Your User Focus: Since this role is all about designing user-focused services, make sure to include examples of how you've put users at the heart of your design process. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Service Design Inside Out
Make sure you can talk confidently about your service design expertise. Brush up on your past projects, especially those that highlight user-focused services. Be ready to discuss how you've led design activities and mentored others, as this will show your leadership skills.
✨Familiarise Yourself with Agile and ITIL
Since the role requires experience in Agile and ITIL environments, it’s crucial to understand these methodologies. Prepare examples of how you've applied Agile principles in your previous work and be ready to discuss how you’ve contributed to continual improvement practices.
✨Collaborate and Communicate
This position involves working with cross-functional teams, so think about how you can demonstrate your collaboration skills. Prepare to share instances where you’ve successfully engaged with technical and operational teams to support service transitions.
✨Document Your Design Decisions
Be prepared to explain how you document design decisions and manage risks. This is key in a secure environment. Bring examples of your documentation style and how it has helped in project delivery, especially within frameworks like PRINCE2.
