SC Cleared IT Support Specialist
6 Months
Fully on-site in Warton, Lancashire
£Market Rate (Inside IR35)
***Please note - Due to the nature of the role and the client, the selected candidate MUST HAVE Active SC Clearance AND be a British/Italian/Japanese citizen***
My client are looking for an experienced Local IT Support Specialist to provide dedicated, on-site Level 1 and Level 2 technical support within a major international Defence environment.
You will act as the primary on-site IT support contact, providing hands‑on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment.
Key Responsibilities
On-Site L1/L2 Technical Support
- Provide hands‑on Level 1 and Level 2 IT support to users, including walk-up and scheduled assistance.
- Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues.
- Log, manage and resolve incidents and service requests through ServiceNow.
- Ensure tickets are accurately documented and users receive regular updates.
- Resolve technical issues locally wherever possible, escalating more complex incidents when required.
Device Builds & Deployment
- Take ownership of the end-to-end laptop build, configuration and deployment process.
- Prepare and maintain pre-configured laptop stock to enable rapid replacement of faulty devices.
- Manage routine patches, updates and device maintenance.
- Coordinate hardware logistics, including the secure return of faulty equipment.
ServiceNow & Reporting
- Utilise ServiceNow to manage incidents, service requests and operational reporting.
- Produce reports and dashboards to provide visibility of local support performance.
- Identify opportunities to improve service delivery and operational efficiency.
- Work closely with the wider Service Operations team to ensure consistent support standards.
Essential Skills & Experience
- Active SC Security Clearance - Essential.
- Proven experience in an IT Service Desk, Desktop Support, Walk-up Tech Bar or L2 Support position.
- Strong hands‑on experience troubleshooting laptops, hardware, software and Windows operating systems.
- Practical experience building, configuring and deploying laptops.
- Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality.
- Experience managing incidents and service requests through an ITSM platform.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a fully on-site support environment.
- Flexibility to align with UK working hours when required.
Desirable
- ITIL Foundation certification or higher.
- Experience with device provisioning and near-zero-touch deployment processes.
- Experience supporting users within Defence or other highly secure environments.
- Experience working within international or multi-site IT support teams.
- Professional working proficiency in English alongside the relevant local language.
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SC Cleared IT Support Specialist employer: Advanced Resource Managers Ltd
At Advanced Resource Managers Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Suffolk location provides a unique opportunity to engage in significant infrastructure projects while benefiting from professional growth through continuous training and development. We value our employees by providing competitive benefits and a supportive environment that encourages leadership and impactful contributions to major initiatives.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
