At a Glance
- Tasks: Provide top-notch technical support and implement innovative solutions for emergency services.
- Company: Leading public safety solutions provider with a focus on collaboration and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with global collaboration and excellent career advancement potential.
- Why this job: Join a mission-driven team making a real difference in public safety technology.
- Qualifications: Experience in technical support and knowledge of public safety technologies required.
The predicted salary is between 30000 - 40000 £ per year.
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.
Your Main Responsibilities
- Communicating with & responding to customers about technical service incidents, events and requests.
- Analysing and diagnosing errors and faults.
- Proactively drive incidents through to resolution.
- Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management.
- Technically delivery of change requests into live services.
- Collaborating with Product Management team on continuous product improvement based on customer feedback.
- Site acceptance testing.
Your Experience
- Knowledge of public safety technologies.
- First and/or second line support in an enterprise / Cloud based environment.
- Incident management and problem resolution experience.
- Microsoft operating platforms, including Microsoft cloud-based services (Azure).
- Microsoft SQL Server deployment and management ideally.
- WAN/LAN hardware, configuration and management.
- Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally.
- Azure fundamentals (AZ900).
- Security and compliance (SC900) qualified ideally.
- Virtualisation (ESXI/HyperV/Virtualisation).
- Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS.
- Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN.
- Knowledge of ITIL processes in a support environment.
- Telecommunications systems experience (telephony/ Radio integration).
Service Engineer (2nd Line) in London employer: Advanced Resource Managers Ltd
Join a leading public safety organisation that prioritises employee development and fosters a collaborative work culture. As a Service Engineer, you will benefit from working alongside a diverse team of experts across the UK and Europe, with ample opportunities for professional growth and continuous learning in cutting-edge technologies. Enjoy a supportive environment where your contributions directly impact the safety and efficiency of emergency services across the UK.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer (2nd Line) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Engineer role.
✨Tip Number 2
Prepare for those technical interviews! Brush up on your knowledge of public safety technologies and incident management. We recommend practising common technical questions and scenarios you might face, so you can showcase your skills confidently when it counts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific incidents where you’ve diagnosed and resolved issues. We want to hear about how you’ve driven incidents through to resolution, as this is key for a Customer Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to make a difference in the public safety sector.
We think you need these skills to ace Service Engineer (2nd Line) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your experience with public safety technologies and any relevant qualifications like Microsoft MTA or MCSA. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can proactively drive incidents through to resolution, so don’t hold back on those success stories!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that with our customers. Make sure to express your enthusiasm for the role too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public safety technologies and the specific systems mentioned in the job description. Be ready to discuss your experience with Microsoft cloud services, SQL Server, and any relevant hardware configurations. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think about specific incidents where you drove a problem through to resolution, especially in a second line support role. This will highlight your analytical skills and your ability to work under pressure.
✨Collaboration is Key
Since you'll be working with teams across different locations, be ready to talk about your experience collaborating with others. Share instances where you worked with engineering teams or product management to improve services based on customer feedback. This shows that you value teamwork and communication.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This not only shows your interest in the position but also gives you a better understanding of what to expect if you join their team.
