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- Tasks: Lead service design for a major Microsoft 365 migration and Windows 11 upgrade.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Join a transformative project and shape the future of IT services.
- Qualifications: Experience in IT Service Design and strong knowledge of Microsoft 365.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 39600 - 66000 £ per year.
IT Service Design Consultant
Luton
6 – Month Contract
Paying up to £550p/d (Outside IR35)
Responsibilities
- Lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program.
- Define and own the Service Design & Transition strategy for the M365 tenant migration and Windows 11 upgrade.
- Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices.
- Conduct impact assessments and readiness reviews across technical, process, and people dimensions.
- Develop and maintain Service Design Packages and Service Transition plans.
- Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths.
- Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness.
- Manage service acceptance criteria, ensuring successful transition into BAU operations.
- Provide reporting and assurance to programme leadership on service readiness and transition progress.
Experience required
- Proven experience in IT Service Design & Transition roles within enterprise-scale programmes.
- Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).
- Familiarity with endpoint service transition for Windows 10-11 upgrades.
- Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement.
- Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent).
- Excellent stakeholder engagement and communication skills, bridging technical and operational teams.
- Experience delivering in M&A or complex migration environments.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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IT Service Design Consultant employer: Advanced Resource Managers Ltd
Contact Detail:
Advanced Resource Managers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who have experience with Microsoft 365 and Windows upgrades. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your past projects related to service design and transition. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL practices and your knowledge of Microsoft 365 services. Be ready to discuss how you've successfully managed service transitions in the past – real examples go a long way!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about IT service design. Plus, it gives us a chance to get to know you better right from the start.
We think you need these skills to ace IT Service Design Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Design Consultant role. Highlight your experience with Microsoft 365 and Windows upgrades, and don’t forget to mention your knowledge of ITIL practices. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences in service design and transition, and how they relate to the responsibilities listed in the job description. We love a good story!
Showcase Your Communication Skills: Since this role involves engaging with various teams, make sure to highlight your communication skills in your application. Whether it’s through your CV or cover letter, let us know how you’ve successfully bridged gaps between technical and operational teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365 services and ITIL practices. Be ready to discuss how you've applied these in past roles, especially in service design and transition. This will show that you’re not just familiar with the concepts but have real-world experience.
✨Prepare for Scenario Questions
Expect questions about specific scenarios, like managing service readiness during a migration. Think of examples from your previous work where you led similar projects or faced challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Stakeholders
Since this role involves a lot of stakeholder engagement, be prepared to discuss how you’ve successfully communicated with both technical and operational teams in the past. Highlight any workshops or meetings you’ve facilitated and how you ensured everyone was on the same page.
✨Show Your Transition Strategy
Be ready to outline your approach to service design and transition strategies. Discuss how you would develop Service Design Packages and manage service acceptance criteria. This will demonstrate your strategic thinking and ability to ensure smooth transitions into BAU operations.
