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- Tasks: Lead service design for a large-scale Microsoft 365 migration and Windows 11 upgrade.
- Company: Join a dynamic consultancy known for its innovative approach to IT solutions.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a real impact on major tech transitions while enhancing your skills.
- Qualifications: Experience in IT Service Design and strong knowledge of Microsoft 365 services required.
- Other info: Work in a collaborative environment with excellent career advancement potential.
IT Service Design Consultant
Luton
6 – Month Contract
Paying up to £550p/d (Outside IR35)
Responsibilities
- Lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program.
- Define and own the Service Design & Transition strategy for the M365 tenant migration and Windows 11 upgrade.
- Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices.
- Conduct impact assessments and readiness reviews across technical, process, and people dimensions.
- Develop and maintain Service Design Packages and Service Transition plans.
- Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths.
- Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness.
- Manage service acceptance criteria, ensuring successful transition into BAU operations.
- Provide reporting and assurance to programme leadership on service readiness and transition progress.
Experience required
- Proven experience in IT Service Design & Transition roles within enterprise-scale programmes.
- Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).
- Familiarity with endpoint service transition for Windows 10-11 upgrades.
- Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement.
- Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent).
- Excellent stakeholder engagement and communication skills, bridging technical and operational teams.
- Experience delivering in M&A or complex migration environments.
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (ARM). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
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IT Service Design Consultant employer: Advanced Resource Managers Ltd
Contact Detail:
Advanced Resource Managers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who have experience with Microsoft 365 and Windows upgrades. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in IT Service Design and Transition. When you get the chance to chat with potential employers, share specific examples of how you've successfully managed service transitions.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might be lurking!
✨Tip Number 4
Prepare for interviews by brushing up on ITIL practices and Microsoft 365 services. Be ready to discuss how you would handle real-world scenarios related to service readiness and transition. Confidence is key!
We think you need these skills to ace IT Service Design Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Service Design Consultant role. Highlight your experience with Microsoft 365 and Windows upgrades, and don’t forget to mention your ITIL knowledge. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in service design and transition that align with what we’re looking for.
Showcase Your Communication Skills: Since this role involves engaging with various teams, make sure to highlight your communication skills in your application. We love candidates who can bridge the gap between technical and operational teams, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft 365 services and ITIL practices. Be ready to discuss how you've applied these in past roles, especially in service design and transition. This will show that you’re not just familiar with the concepts but have real-world experience.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to service readiness and transition. Think about specific examples from your previous work where you led similar initiatives. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholders
Since this role involves a lot of collaboration, be prepared to talk about how you’ve successfully engaged with various stakeholders in the past. Highlight your communication skills and give examples of how you’ve bridged gaps between technical and operational teams.
✨Show Your Transition Strategy
Be ready to discuss your approach to developing Service Design Packages and Transition plans. Share your thoughts on what makes a successful transition into BAU operations and how you ensure that new services are supportable and well-documented.
