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- Tasks: Support customers' physical infrastructure and resolve faults efficiently.
- Company: Join ARM, a leading talent acquisition consultancy in the tech industry.
- Benefits: Enjoy fully remote work flexibility and competitive salary.
- Why this job: Gain hands-on experience in IT infrastructure while working with a dynamic team.
- Qualifications: Must have a valid driver's license, car, and basic IT knowledge.
- Other info: Travel involved; perfect for tech enthusiasts looking to grow their skills.
The predicted salary is between 39000 - 44000 £ per year.
Job Title: Hardware Engineer
Location: UK-Remote, Fully Flexible (Travel Involved, must hold full valid drivers licence and own car)
Salary: £39,000 – £44,000
Overview:
Responsible for the day-to-day support of the customer’s physical infrastructure. Triage and resolution of customer faults within the specified SLA, replacing physical components as required. Support the server team with systems administration.
Responsibilities:
- Ticket Management + Customer Service:
Pick up and take ownership of customer tickets, complying with the ticketing processes. Triage and resolve, either individually, with the support of or supporting the wider team. Meet or exceed the customer SLA. Effective communication to the customer and within the team. - Infrastructure:
A thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers. Multi-vendor hardware experience (e.g. HPE, Dell, Oracle, Pure). A thorough understanding of troubleshooting, repairing, replacing, installing and configuring infrastructure hardware and components. Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required. Proactively identifying improvements for the infrastructure configuration. Understand and adhere to customer policies and procedures for site access. Cognizant of all health and safety requirements when active in datacentres, data rooms and customer locations. Basic experience of managing customer datacentres. - Operating Systems and Software Configuration:
A basic understanding of multiple operating systems, to aid hardware fault triage. Develop a greater understanding of multiple operating systems to be able to assist the server team. An in-depth understanding of firmware, maintaining and updating the hardware to the latest levels. - Security:
Knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error. - Change Control:
Complete understanding of the reasons underpinning change control, adhering to all required processes. Implement and execute CRQs, as required and per process. - Asset Management:
Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date. - Documentation:
Keep documentation up to date. Able to write new documentation when new hardware is installed, implemented and tested.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
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Hardware Engineer employer: Advanced Resource Managers Ltd
Contact Detail:
Advanced Resource Managers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Engineer
✨Tip Number 1
Make sure you have a solid understanding of IT infrastructure and the interaction between physical and virtual layers. Brush up on your knowledge of multi-vendor hardware like HPE, Dell, and Oracle, as this will be crucial in demonstrating your expertise during the interview.
✨Tip Number 2
Familiarize yourself with ticket management systems and customer service best practices. Being able to discuss your experience in managing customer tickets and resolving issues efficiently will show that you can meet or exceed customer SLAs.
✨Tip Number 3
Highlight any experience you have with operating systems and firmware updates. The ability to troubleshoot hardware faults and maintain systems will be a key part of your role, so be prepared to discuss specific examples from your past work.
✨Tip Number 4
Understand the importance of documentation and asset management. Be ready to explain how you keep documentation up to date and manage asset records, as this is essential for ensuring clarity in support scope for customers.
We think you need these skills to ace Hardware Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Hardware Engineer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in IT infrastructure, hardware troubleshooting, and customer service. Use specific examples that demonstrate your ability to meet the responsibilities outlined in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of IT ideologies and your experience with multi-vendor hardware, as well as your commitment to customer service.
Highlight Relevant Skills: In your application, emphasize your knowledge of operating systems, security protocols, and change control processes. Make sure to mention any certifications or training that are relevant to the position.
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Understand the Technical Requirements
Make sure you have a solid grasp of IT infrastructure and the interaction between physical and virtual layers. Be prepared to discuss your experience with multi-vendor hardware like HPE, Dell, and Oracle.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've triaged and resolved customer faults in the past. Highlight your ability to meet or exceed SLAs and communicate effectively with customers and team members.
✨Familiarize Yourself with Security Protocols
Demonstrate your knowledge of potential threats to IT environments and your understanding of security protocols. Discuss how you've adhered to these in previous roles.
✨Prepare for Documentation Questions
Since keeping documentation up to date is crucial, be prepared to talk about your experience in writing and maintaining technical documentation. Share examples of how you've documented new hardware installations or updates.
