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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and enhance their experience daily.
- Company: Join ARM, a leading talent acquisition consultancy in the UK.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Be part of a customer-centric team making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a permanent role based in Okehampton, offering a dynamic work environment.
The predicted salary is between 19200 - 33600 £ per year.
Overview
Customer Care Agent
Okehampton
Permanent
£24,000 per annum
ARM have an exciting opportunity for a Customer Care Agent this role will be key to ensuring that our Customers remain at the heart of the business and will help to support the team to continue providing the outstanding level of service our customers have come to expect from us.
Responsibilities
- Respond to in a timely manner to day-to-day customer queries – inbound and outbound – through various customer contact channels maintaining the high quality of responses that we maintain as a team.
- Support our subscription customers through their experience, giving them the best experience possible.
- Working within the team and with the Customer Care Manager to highlight key trends and share opportunities to improve the customer experience for customers.
- Proactive outbound calling activity that supports our customers when affected by changes to our range, issues with their orders or to help provide additional insight to other areas of the business as needed.
- Help to monitor and provide insight into how our customers are engaging with us through other channels including Trustpilot (service & product reviews) & any other channels as needed.
- Take ownership for dealing with complex customer queries and/or complaints from receipt to resolution – working with other areas of the business as necessary.
Requirements
- Experience in a customer facing/customer service role
- Experience in written and telephone Customer Care/Service resolution.
- Numeric and literate.
- Ability to communicate effectively with customers and internal team members.
- Ability to prioritize and maintain attention to detail.
- Must be trustworthy, reliable, and punctual in keeping with the company values.
Disclaimer
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (\”ARM\”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
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Customer Care Agent employer: Advanced Resource Managers Ltd
Contact Detail:
Advanced Resource Managers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what they prioritise will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully resolved customer issues. Highlighting your problem-solving skills and ability to handle complex queries will show that you can thrive in this role.
✨Tip Number 3
Research common customer service challenges in the industry and think about how you would address them. This knowledge will not only impress during your interview but also demonstrate your proactive approach to customer care.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves responding to customer queries through various channels, being articulate and clear will be crucial in showcasing your suitability for the position.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any specific achievements or skills that align with the responsibilities mentioned in the job description, such as handling complex queries or providing outstanding customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to maintaining high service standards at ARM.
Highlight Key Skills: In your application, clearly outline your communication skills, attention to detail, and ability to work within a team. These are crucial for the Customer Care Agent role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential qualities for a Customer Care Agent.
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've successfully resolved customer queries or complaints, as this will demonstrate your ability to handle the responsibilities of a Customer Care Agent.
✨Demonstrate Effective Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you adapt your communication style to suit different customers, whether through phone calls or written responses.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer situations. Think of scenarios where you had to deal with complex queries or complaints, and outline your approach to resolving them effectively.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values. Understanding what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
