At a Glance
- Tasks: Oversee IT Service Management and govern the Change Management process for stability and excellence.
- Company: Dynamic tech company in London with a focus on innovation and service delivery.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Join a collaborative team with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring seamless service delivery and driving continuous improvement.
- Qualifications: Strong experience in ITIL processes and stakeholder management required.
The predicted salary is between 63000 - 77000 £ per year.
Change Manager
3 Months initial contract
£495 per day (Inside IR35)
Hybrid/London - 1-2 days per week on site
We are seeking an experienced
Service Manager / Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process.
The role will be responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments.
The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement.
Key Responsibilities
- Change Management
- Govern the ITIL Change Management process across applications and infrastructure.
- Review and assess Normal, Standard, and Emergency Changes.
- Conduct and chair CAB and e CAB meetings.
- Evaluate change impact, risk, dependencies, implementation plans, and rollback strategies.
- Monitor change success and failure rates and drive continuous process improvements.
- Ensure compliance with change governance, audit, and regulatory requirements.
- Coordinate change schedules to minimize service disruption and business impact.
- Operational Governance
- Develop and maintain service governance frameworks and operational controls.
- Produce service dashboards and executive-level reporting.
- Track operational risks, issues, and remediation actions.
- Manage vendor performance and ensure contractual service commitments are met.
- Lead Post Incident Reviews (PIR) and Post Implementation Reviews (PIR).
- Stakeholder Management
- Act as the primary interface between business, support teams, infrastructure teams, and external vendors.
- Provide regular updates to senior management on service health and change activities.
- Facilitate cross-functional collaboration to ensure seamless service delivery.
- Must-Have Skills & Experience
- Very Strong experience in
IT Service Management, Service Delivery, or Service Operations .
- Strong hands-on experience in
ITIL processes
- Change Management
- Major Incident Management
- Service Request Management
- Service Level Management
- Experience owning and governing the end-to-end Change Management lifecycle .
- Experience conducting and leading
CAB/e CAB meetings .
- Strong understanding of change risk assessment, impact analysis, implementation planning, and rollback planning .
- Experience managing
SLAs, KPIs, service reporting, and operational governance .
- Experience managing production support for enterprise applications and infrastructure environments .
- Strong stakeholder management skills with the ability to engage business, technology, and operational teams.
- Experience with
Service Now or similar ITSM platforms.
- Excellent communication, governance, and escalation management skills.
- ITIL Foundation Certification.
- Preferred Skills & Experience
- Experience in
Banking, Financial Services, or other regulated industries .
- ITIL Managing Professional, ITIL Intermediate, or ITIL Expert certification.
- Exposure to
Release Management and Deployment Governance .
- Experience driving
Continual Service Improvement (CSI) initiatives.
• Experience with tools such as
- Jira Service Management
- BMC Remedy
- Confluence
- Project Management certifications such as
- PMP or
PRINCE2 .
- Experience preparing executive-level service reviews and operational dashboards.
- #J-18808-Ljbffr
Change Manager employer: Advanced Resource Managers Ltd
At Advanced Resource Managers Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Suffolk location provides a unique opportunity to engage in significant infrastructure projects while benefiting from professional growth through continuous training and development. We value our employees by providing competitive benefits and a supportive environment that encourages leadership and impactful contributions to major initiatives.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
