At a Glance
- Tasks: Manage service operations and ensure top-notch customer support for a leading Public Safety organisation.
- Company: Join a market-leading company in South-West London focused on public safety.
- Benefits: Inclusive workplace, diverse culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on customer satisfaction and continuous improvement.
- Why this job: Make a real difference in public safety while developing your career in change management.
- Qualifications: Experience in service delivery and change management; ITIL accreditation preferred.
The predicted salary is between 50000 - 60000 £ per year.
Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded.
Your day-to-day duties include:
- Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements.
- Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents.
- Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity.
- Manage Change Requests through to successful delivery.
- Accountable for the technical stability/functionality of the designated systems.
- Organising and coordinating the service team.
- Escalating operative, technical or financial issues as relevant.
- Calculating, estimating and planning service projects and their allocated budget and resources.
- Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation material is maintained and updated and relevant reporting.
Skills and Experience Required:
- Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment.
- Strong experience within Change Management & Change requests.
- Commercial / technical know-how in the service sector.
- Experience of working within an ITIL Service Organisation.
- ITIL Foundation or higher accreditation.
- Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN.
- Customer & Service focussed, with a desire for responsibility.
- Able to build and sustain relationships quickly and have a positive impact.
- Solutions focussed on how you think and act.
- Organised & able to balance multiple priorities across multiple customers.
Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. They believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs.
Change Manager employer: Advanced Resource Managers Ltd
At ARM, we pride ourselves on being an exceptional employer, particularly for the Change Manager role in South-West London. Our commitment to fostering a diverse and inclusive workplace ensures that every employee feels valued and empowered, while our focus on continuous service improvement provides ample opportunities for professional growth. With a strong emphasis on customer satisfaction and a collaborative work culture, ARM offers a rewarding environment where you can make a meaningful impact in the public safety sector.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly fits the team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to change management and service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Change Manager role. Highlight your experience in service delivery and change management, and don’t forget to mention any ITIL certifications you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention specific examples of how you've driven customer satisfaction and managed change successfully.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your solutions-focused mindset. Share instances where you’ve tackled challenges in service delivery or change management. We love seeing how you think on your feet and handle multiple priorities!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Service Definitions
Before the interview, make sure you fully understand the service definitions and SLA requirements mentioned in the job description. This will not only show your preparedness but also demonstrate your commitment to delivering high-quality service.
✨Showcase Your Change Management Skills
Be ready to discuss your experience with managing change requests. Prepare specific examples of how you've successfully navigated change in previous roles, focusing on the outcomes and improvements achieved.
✨Demonstrate Customer Focus
Think about how you can illustrate your customer service skills during the interview. Share stories that highlight your ability to build relationships and exceed customer expectations, as this is crucial for the role.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to the systems and technologies mentioned in the job description, such as ITIL practices and cloud-based services. Being able to speak confidently about these topics will set you apart from other candidates.
