At a Glance
- Tasks: Design and implement BMC Helix solutions for enterprise transformation.
- Company: Join a leading tech firm in Paddington, London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on automation and cloud technologies.
- Why this job: Be part of a high-profile project that modernises IT service management.
- Qualifications: Proven experience with BMC Helix solutions and strong ITIL knowledge.
The predicted salary is between 65250 - 79750 £ per year.
We are seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment, you'll help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services.
Key Responsibilities
- Design and architect BMC Helix solutions aligned to business and service management requirements.
- Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace and automation solutions.
- Work closely with infrastructure, cloud, application and business teams to deliver scalable enterprise service management platforms.
- Drive automation and workflow optimisation to improve service delivery and operational efficiency.
- Define solution architecture, technical standards, governance and best practices.
- Support continual improvements across Incident, Problem, Change, Asset and Configuration Management processes in line with ITIL.
- Provide technical leadership for platform upgrades, migrations and integration projects.
- Monitor platform performance, troubleshoot complex technical issues and ensure platform stability.
- Produce architecture documentation, technical designs and operational procedures.
- Engage with stakeholders throughout the delivery lifecycle to support strategic transformation initiatives.
- Implement and support security best practices aligned with CIS Controls v8.1.
Essential Skills
- Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities.
- Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes.
- Experience implementing CIS Controls v8.1.
- Strong understanding of ITIL and enterprise IT Service Management best practices.
- Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems.
- Knowledge of automation, orchestration and AI-driven service management.
- Experience working on large-scale enterprise transformation programmes.
- Strong troubleshooting and problem-solving skills.
- Experience with platform upgrades, migrations and performance optimisation.
- Ability to produce high-quality architecture documentation and technical designs.
- Excellent communication and stakeholder management skills.
Desirable Skills
- Understanding of mapping End User Computing (EUC) security capabilities to CIS Controls v8.1.
- BMC certifications (Helix ITSM, Remedy, Discovery or Digital Workplace).
- Experience with Azure, AWS or hybrid cloud environments.
- Scripting and automation experience (Python, PowerShell, REST APIs or orchestration tools).
- Experience integrating BMC Helix with monitoring, security or DevOps platforms.
- Familiarity with Agile, DevOps and CI/CD delivery practices.
- Experience working within large, complex or highly regulated enterprise environments.
If you're an experienced BMC Helix Solution Architect looking to join a high-profile enterprise transformation programme, this would be a great role for you.
BMC Helix Solution Architect employer: Advanced Resource Managers Ltd
At Advanced Resource Managers Ltd, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Suffolk location provides a unique opportunity to engage in significant infrastructure projects while benefiting from professional growth through continuous training and development. We value our employees by providing competitive benefits and a supportive environment that encourages leadership and impactful contributions to major initiatives.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
