At a Glance
- Tasks: Provide friendly tech support for users, troubleshooting devices and guiding them through issues.
- Company: Join a supportive team at Lockheed Martin, a leader in innovative technology solutions.
- Benefits: Enjoy a 4-day work week, competitive pay, and opportunities for professional growth.
- Other info: Diverse teams are encouraged; flexible adjustments available for applicants.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Experience in IT support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a friendly and proactive Technical Support Specialist to join our team. You will provide day-to-day support to our users, helping them with their computers, mobile devices, printers, and other technology tools. You'll play a vital role in making sure our teams have the right technology to do their best work, whether that's troubleshooting issues, guiding users through technical problems, or helping with the installation and maintenance of hardware and software. This is a great opportunity to be part of a supportive team where you can learn and grow in the field of IT. If you're someone who enjoys problem-solving, helping others, and working in a dynamic environment, we'd love to hear from you!
Key Responsibilities
- Provide friendly and efficient technical support to users across a range of devices including desktops, laptops, smartphones, tablets, and printers.
- Resolve technical issues using Service Central, aiming to meet agreed SLAs.
- Assist with asset management, ensuring accurate tracking of devices and hardware.
- Support project work such as hardware and software refresh programs, helping to roll out new technologies.
- Deploy, maintain, and support iOS devices for users.
- Create and update technical documentation, including processes and procedures to ensure consistency and clarity.
- Contribute to server and network maintenance, working with the team to ensure smooth operations.
- Travel to other UK locations for on-site support when needed.
About You
We're looking for someone who has experience in IT support and is passionate about delivering excellent service to others. You should be a great communicator, with a strong sense of teamwork and initiative.
Required skills, qualifications and experience
- Previous experience in technical support or IT troubleshooting, preferably in a corporate or office environment.
- Strong customer-first approach, always putting the user experience first.
- Experience with Microsoft operating systems and supporting the Microsoft Office suite.
- A proactive, self-starter who's eager to learn and collaborate with others.
- Familiarity with Active Directory for basic administration tasks.
- Excellent problem-solving abilities, with experience providing support both in person and remotely (via phone, chat, or remote desktop).
- Team-oriented, with the ability to work independently when required.
- Strong communication and problem-determination skills.
- A flexible "can-do" attitude and a willingness to adapt to changing needs.
- A clean driving license and willingness to travel to other UK locations if necessary.
We believe that diverse teams perform at their best and encourage applicants from all backgrounds. If you're excited about this role and have the skills we're looking for, we'd love to hear from you!
IT 2nd Line Support Engineer in Ampthill employer: Advanced Resource Managers Ltd
Lockheed Martin is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for IT 2nd Line Support Engineers to thrive. With a commitment to employee growth, you will have access to continuous learning opportunities and the chance to work with cutting-edge technology in a supportive team environment. Located in Ampthill, Bedfordshire, the company offers a unique four-day working week, allowing for a better work-life balance while contributing to meaningful projects.
Contact Details:
Advanced Resource Managers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT 2nd Line Support Engineer in Ampthill
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common technical support scenarios. Think about how you'd troubleshoot issues with desktops, laptops, or mobile devices. Practising these responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills during interviews! Share specific examples of how you've tackled tech issues in the past. This will demonstrate your hands-on experience and your customer-first approach, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who are eager to join our supportive team.
We think you need these skills to ace IT 2nd Line Support Engineer in Ampthill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience and skills. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for tech support and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Problem-Solving Skills:In your application, mention specific examples of how you've tackled technical issues in the past. We love seeing how you approach challenges and help others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Tech Inside Out
Make sure you're familiar with the common issues users face with desktops, laptops, and mobile devices. Brush up on troubleshooting techniques for Microsoft operating systems and the Office suite, as these will likely come up during your interview.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, be ready to share examples of how you've helped users in the past. Highlight your friendly approach and problem-solving abilities, as these are key traits they're looking for.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or user complaints. Think through some scenarios beforehand and practice your responses, focusing on your thought process and how you prioritise user experience.
✨Demonstrate Team Spirit
This role requires collaboration, so be prepared to discuss how you work within a team. Share experiences where you've contributed to group projects or supported colleagues, showing that you're a proactive team player who can also work independently when needed.
