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For Companies At a Glance
- Tasks: Provide first-line technical support to over 2,000 users across multiple sites.
- Company: Join a dynamic consultancy with a fast-paced team environment.
- Benefits: Competitive daily rate and opportunity for professional growth.
- Why this job: Make a real difference by solving tech issues and enhancing user experience.
- Qualifications: Experience in service desk roles and knowledge of IT systems required.
- Other info: Great chance to develop skills in a supportive and collaborative setting.
Overview
1st Line Service Desk Engineer
Fully on site in Hoddesdon, Herts
3 Months initial contract
£200 per day (Inside IR35)
My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer\’s fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited to a dynamic, proactive individual with a strong technical mindset and a passion for delivering first-class ICT support. You will support 2,000+ users across 100+ sites, providing troubleshooting and resolution for a wide range of technical issues.
Responsibilities
- Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates
- Deliver onsite first-line support to head office visitors for immediate IT needs
- Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps
- Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes
- Deliver outstanding customer service with a positive, \”can-do\” approach in every interaction with colleagues and suppliers
- Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies
- Analyse ticket trends to support problem management efforts
- Share knowledge and best practices with the team to foster collaboration and learning
- Support ICT projects and carry out additional service desk duties as required by the ICT Service Desk Manager
Experience
Experience (Required)
- Service desk or contact centre environment
- Customer-facing roles
- Active Directory: creating and maintaining users
- Knowledge of Office 365
- Knowledge of Microsoft Windows operating systems (up to Windows 11)
Experience (Desirable)
- Previous IT support role
- Document management systems
- ServiceNow
- Network experience (LAN, WAN, Mobile)
Capabilities & Personal Qualities
- Customer-first mindset
- Resilient under pressure
- Proactive and autonomous
- Level-headed
- Strong verbal and written communication skills
- Clear spoken English
- Organised
- Collaborative team player
Other requirements
- Valid driver\’s licence
- Within a 45-minute commute of Hoddesdon
Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (\”ARM\”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
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1St Line Service Desk Engineer employer: Advanced Resource Managers Ltd
Contact Detail:
Advanced Resource Managers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1St Line Service Desk Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on Active Directory, Office 365, and Windows systems. We want to see you confidently troubleshoot issues like a pro when you get that interview.
✨Tip Number 2
Practice your customer service skills! Remember, it’s all about that 'can-do' attitude. We need to show potential employers that you can handle pressure and keep users happy.
✨Tip Number 3
Network like a champ! Connect with folks in the industry, attend meetups, or join online forums. We can help you find opportunities through our website, so don’t hesitate to check it out!
✨Tip Number 4
Prepare for those interviews! Research common questions for service desk roles and think of examples from your past experiences. We’re here to support you, so let’s ace that interview together!
We think you need these skills to ace 1St Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Service Desk Engineer role. Highlight your experience in service desk environments and any relevant technical skills, like Active Directory or Office 365. We want to see how you fit into our fast-paced team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-first mindset and your passion for delivering top-notch ICT support. Let us know why you're excited about this opportunity and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator who can explain technical issues in simple terms!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Advanced Resource Managers Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and Windows operating systems. Be ready to discuss how you've used these tools in previous roles, as this will show your technical mindset and readiness for the job.
✨Show Off Your Customer Service Skills
Since this role is all about delivering first-class ICT support, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues quickly and effectively, and be ready to share those stories.
✨Be Proactive and Positive
Demonstrate your proactive nature by discussing how you've contributed to team improvements or efficiencies in previous positions. A 'can-do' attitude goes a long way, so make sure to convey your enthusiasm for helping others and tackling challenges head-on.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common service desk situations, like troubleshooting a technical issue or managing a difficult customer. This will help you articulate your thought process and problem-solving skills effectively.
