At a Glance
- Tasks: Manage service operations and ensure top-notch customer support for a leading Public Safety organisation.
- Company: Join a market-leading company dedicated to public safety and customer satisfaction.
- Benefits: Inclusive workplace, diverse culture, and opportunities for personal growth.
- Other info: Embrace a dynamic environment that values diversity and encourages all qualified candidates to apply.
- Why this job: Make a real difference in public safety while developing your career in change management.
- Qualifications: Experience in service delivery and change management, with ITIL accreditation preferred.
The predicted salary is between 45000 - 55000 £ per year.
Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded.
Your day-to-day duties include:
- Own and fully understand the Service definitions and SLA definitions.
- Ensure that Service processes deliver to contractual requirements.
- Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents.
- Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity.
- Manage Change Requests through to successful delivery.
- Accountable for the technical stability/functionality of the designated systems.
- Organising and coordinating the service team.
- Escalating operative, technical or financial issues as relevant.
- Calculating, estimating and planning service projects and their allocated budget and resources.
- Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation/material is maintained and updated and relevant reporting.
Skills and Experience Required:
- Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment.
- Strong experience within Change Management & Change requests.
- Commercial / technical know-how in the service sector.
- Experience of working within an ITIL Service Organisation.
- ITIL Foundation or higher accreditation.
- Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN.
- Customer & Service focussed, with a desire for responsibility.
- Able to build and sustain relationships quickly and have a positive impact.
- Solutions focussed on how you think and act.
- Organised & able to balance multiple priorities across multiple customers.
Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. They believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs.
Change Manager in Twickenham employer: Advanced Resource Managers Limited
At ARM, we pride ourselves on being an exceptional employer, particularly for the Change Manager role in South-West London. Our commitment to employee growth is reflected in our inclusive work culture, where diverse perspectives are celebrated, and opportunities for professional development are abundant. With a focus on customer satisfaction and continuous improvement, you will thrive in an environment that values your contributions and supports your career aspirations.
Contact Details:
Advanced Resource Managers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager in Twickenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more comfortable you are speaking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Change Manager in Twickenham
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you fully understand the Change Manager role. Dive into the job description and highlight key responsibilities and skills. This will help us tailor your application to show how you fit perfectly!
Showcase Your Experience:When detailing your experience, focus on your background in service delivery and change management. Use specific examples that demonstrate your ability to meet customer expectations and manage service operations effectively. We want to see how you've made a difference!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to take the next step with us!
How to prepare for a job interview at Advanced Resource Managers Limited
✨Know Your Service Definitions
Before the interview, make sure you fully understand the service definitions and SLA requirements mentioned in the job description. This will not only show your preparedness but also demonstrate your commitment to delivering high-quality service.
✨Showcase Your Change Management Skills
Be ready to discuss your experience with managing change requests and how you've successfully delivered on them in the past. Prepare specific examples that highlight your problem-solving skills and ability to drive continuous service improvement.
✨Demonstrate Customer Focus
Since the role is heavily customer-focused, think of instances where you've gone above and beyond to ensure customer satisfaction. Share these stories during the interview to illustrate your dedication to building strong relationships and meeting customer expectations.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to the current technologies mentioned, like Microsoft operating platforms and cloud-based services. Being able to speak confidently about these topics will set you apart as a well-rounded candidate.
