At a Glance
- Tasks: Support and maintain critical CAD systems for Emergency Services, ensuring top-notch performance.
- Company: Established tech organisation focused on public safety solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team with a strong focus on innovation and collaboration.
- Why this job: Make a real difference in public safety while working with cutting-edge technology.
- Qualifications: Experience in technical support and troubleshooting, especially in CAD systems.
The predicted salary is between 63000 - 77000 £ per year.
About the role An established technology organisation is seeking a Service Systems Engineer to support and maintain mission-critical CAD and Control Room solutions used by Emergency Services customers.
Working within a Service Engineering function, you will provide advanced technical support, investigate complex incidents, perform root cause analysis, implement changes and work closely with customers to ensure the continued availability and performance of operational systems.
You will act as a technical escalation point for CAD-related issues and collaborate with development, project and third-party teams to resolve problems and deliver service improvements.
The role covers CAD-related services across both on-premise and Azure cloud application environments .
Key responsibilities Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments.
Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces.
Lead technical investigations during major incidents and act as an escalation point for operational issues.
Analyse application, infrastructure, database and integration logs to identify root causes and implement permanent fixes.
Support Azure cloud application services, including Azure App...
Service Systems Engineer employer: Advanced Resource Managers Limited
Advanced Resource Managers Limited is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With hybrid working arrangements in Slough, employees enjoy flexibility while engaging in meaningful projects within the telecoms sector, alongside opportunities for professional growth and development in API design and security standards.
Contact Details:
Advanced Resource Managers Limited Recruitment Team
