At a Glance
- Tasks: Lead service delivery for a top Defence and Aerospace company, ensuring effective operations.
- Company: Join a market-leading Defence and Aerospace firm with a strong focus on innovation.
- Benefits: Competitive salary of £68,000 and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and compliance.
- Why this job: Make a real impact in service delivery while working on complex programmes.
- Qualifications: Experience in service delivery management and strong relationship-building skills.
The predicted salary is between 68000 - 68000 £ per year.
Permanent role based in Helston, Culdrose, offering £68,000.
We are seeking a Service Delivery Manager with experience in service delivery management and ILS delivery frameworks. The successful candidate will work alongside a market-leading Defence and Aerospace company and be responsible for delivering sustainment activities to the programme, ensuring timely and effective services.
Responsibilities
- Act as the primary point of contact for the Sustainment Organisation and programme, building and maintaining strong relationships to understand their needs and expectations.
- Be accountable for the delivery of the agreed Sustainment activities, including Logistics, Deployed Operations, Service Management and Trade Compliance.
- Create, own and maintain Business Continuity Plans (BCPs) for the sustainment function.
- Own and maintain the sustainment risk register, ensuring risks are assessed, owned and reviewed regularly.
- Support compliance activities including CONDO process coordination, export controls liaison and audit readiness.
- Manage requests for change and work with the Sustainment Service Architects to deliver new requirements.
- Develop and implement processes and procedures in line with industry best practices.
- Control Account Management and monitor/report on service performance metrics, ensuring compliance with SLAs and KPIs.
- Create a culture of Continuous Improvement and collaborate with stakeholders to resolve issues.
- Conduct regular service reviews and recommend improvements.
- Coordinate service transitions, ensuring smooth handover and minimal disruption to customers.
- Identify and mitigate risks and opportunities related to service delivery and implement contingency plans.
- Ensure compliance with relevant regulations, standards and best practices.
Qualifications and Skills
- Experience in service delivery management with strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000).
- Experience working with ILS delivery frameworks (e.g. Def-Stan 00-600).
- Experience with MOD customer projects.
- Project Management experience.
- Experience supporting complex programmes.
- Ability to plan, organise and coordinate resources, timelines and deliverables.
- Strong relationship building in complex environments.
- Analytical skills to identify problems and propose solutions.
- Strong customer service skills, empathy, communication and product knowledge.
- Knowledge of Airworthiness support frameworks (e.g. MAA – MAOS, MAP, DAOS or CAA Part 145).
If you believe you have the required experience and would like to discuss the opportunity further, please contact us.
Service Delivery Manager in Helston employer: Advanced Resource Managers Limited
Join a leading Defence and Aerospace company in Helston, where we prioritise employee growth and development within a collaborative work culture. As a Service Delivery Manager, you will benefit from competitive remuneration, a commitment to continuous improvement, and the opportunity to work on complex programmes that make a real impact. Our supportive environment fosters strong relationships and encourages innovative thinking, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Advanced Resource Managers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Helston
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Advanced Resource Managers Limited for a Service Delivery Manager. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Service Delivery Manager in Helston
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Advanced Resource Managers Limited, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Advanced Resource Managers Limited, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Advanced Resource Managers Limited
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Advanced Resource Managers Limited.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Advanced Resource Managers Limited. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Advanced Resource Managers Limited love seeing candidates who not only have technical skills but also fit well within their team culture.
