At a Glance
- Tasks: Manage day-to-day service operations and ensure top-notch customer support.
- Company: Join a leading Public Safety organisation in South-West London.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
- Why this job: Make a real difference in public safety while enhancing customer satisfaction.
- Qualifications: Experience in service management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change Service Manager to support a key customer ensuring the highest levels of customer support and guidance.
In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded.
Your day-to-day duties include:
- Own and fully understand the Service definitions and SLA definitions.
- Ensure that Service processes deliver to contractual requirements.
- Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents.
- Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity.
- Manage Change Requests through to successful delivery.
- Accountable for the technical stability/functionality of the designated systems.
- Organising and coordinating the service team.
- Escalating operative, technical or financial issues as relevant.
- Calculating, estimating and planning service projects and their allocated budget and resources.
- Responsible for driving the Service Review meetings as required, discussing service performance.
Change Manager employer: Advanced Resource Managers Limited
At ARM, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of South-West London. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, ensuring that our team members thrive both personally and professionally. With a focus on public safety, we provide meaningful work that directly impacts the community, making every day rewarding for our Change Managers.
Contact Details:
Advanced Resource Managers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills as a Change Manager. This will help you tailor your responses and show you're the perfect fit.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in managing service operations and customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Change Manager role. Highlight your experience in managing service operations and customer support, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've exceeded customer expectations or managed change requests successfully.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve improved service delivery or customer satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Advanced Resource Managers Limited
✨Know Your Service Definitions
Make sure you fully understand the service definitions and SLA requirements mentioned in the job description. Be prepared to discuss how you've managed similar services in the past and how you can ensure they meet contractual obligations.
✨Showcase Your Customer Service Skills
As a Change Manager, customer satisfaction is key. Think of specific examples where you've successfully handled customer issues or escalations. Highlight your ability to measure and track service performance to demonstrate your commitment to continuous improvement.
✨Be Ready for Technical Questions
Since you'll be accountable for the technical stability of systems, brush up on relevant technologies and processes. Prepare to discuss how you've managed change requests and ensured successful delivery in previous roles.
✨Demonstrate Leadership and Coordination
You'll need to organise and coordinate a service team, so think about your leadership style. Be ready to share experiences where you've led teams through challenges, ensuring everyone is aligned and focused on achieving service goals.
