At a Glance
- Tasks: Support and maintain critical CAD systems for Emergency Services, ensuring top-notch performance.
- Company: Join a leading tech organisation dedicated to public safety solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a mission-critical environment.
- Why this job: Make a real difference in public safety while tackling complex technical challenges.
- Qualifications: Experience with CAD systems, Azure cloud services, and strong troubleshooting skills.
The predicted salary is between 63000 - 77000 £ per year.
About the role An established technology organisation is seeking a Service Systems Engineer to support and maintain mission-critical CAD and Control Room solutions used by Emergency Services customers.
Working within a Service Engineering function, you will provide advanced technical support, investigate complex incidents, perform root cause analysis, implement changes and work closely with customers to ensure the continued availability and performance of operational systems.
You will act as a technical escalation point for CAD-related issues and collaborate with development, project and third-party teams to resolve problems and deliver service improvements.
The role covers CAD-related services across both on-premise and Azure cloud application environments.
Key responsibilities Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments.
Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces.
Lead technical investigations during major incidents and act as an escalation point for operational issues.
Analyse application, infrastructure, database and integration logs to identify root causes and implement permanent fixes.
Support Azure cloud application services, including Azure App Services, application hosting, monitoring, configuration and service availability.
Support and maintain integrations with telephony, radio, Airwave, GIS, mobilising, messaging and third-party systems.
Work directly with customers during incidents, service reviews and technical workshops.
Perform root cause analysis (RCA) and contribute to problem management activities.
Develop and implement changes while ensuring technical governance and service continuity.
Provide technical leadership and recommendations during service-impacting incidents and customer escalations.
About you You will ideally have: Experience supporting operational CAD or Control Room systems within a Public Safety environment.
Experience with Azure cloud services and application hosting, ideally including Azure App Services, monitoring, networking and troubleshooting.
Strong troubleshooting and fault-finding skills across applications, databases, infrastructure and integrations.
Experience analysing logs, system events and performance data to diagnose complex issues.
Working knowledge of Microsoft SQL Server, database queries and data analysis.
Linux experience.
Knowledge of public safety workflows, including call handling, dispatch, mobilisation and incident management.
Experience supporting mission-critical systems where service availability is essential.
Strong customer-facing communication skills and the ability to lead technical discussions.
Interested?If you have experience working with mission-critical public safety technology and are looking for a technically challenging Service Systems Engineering role, this could be an excellent opportunity to explore further.
Please get in touch for more information or an informal discussion about the position.
Disclaimer This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM").
ARM is a specialist talent acquisition and management consultancy.
We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today.
We will never send your CV without your permission.
Location Twickenham, London Salary Negotiable Contract Permanent
Service Systems Engineer employer: Advanced Resource Managers (A.R.M.)
As a Business Continuity Manager at our Portsmouth-based company, you will thrive in a dynamic hybrid working environment that values resilience and innovation. We offer competitive salaries, a strong commitment to employee development, and a collaborative culture that encourages continuous improvement and stakeholder engagement. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant coastal city.
Contact Details:
Advanced Resource Managers (A.R.M.) Recruitment Team
