At a Glance
- Tasks: Support and maintain critical CAD systems for Emergency Services, ensuring operational excellence.
- Company: Established tech organisation focused on public safety solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a vital industry.
- Why this job: Join a mission-driven team making a real difference in public safety technology.
- Qualifications: Experience with CAD systems, Azure cloud services, and strong troubleshooting skills.
The predicted salary is between 63000 - 77000 £ per year.
About the role An established technology organisation is seeking a Service Systems Engineer to support and maintain mission-critical CAD and Control Room solutions used by Emergency Services customers.
Working within a Service Engineering function, you will provide advanced technical support, investigate complex incidents, perform root cause analysis, implement changes and work closely with customers to ensure the continued availability and performance of operational systems.
You will act as a technical escalation point for CAD-related issues and collaborate with development, project and third-party teams to resolve problems and deliver service improvements.
The role covers CAD-related services across both on-premise and Azure cloud application environments.
Key responsibilities Provide advanced troubleshooting and support for live CAD systems in mission-critical public safety environments.
Investigate and resolve complex CAD application issues affecting incident management, mobilisation, mapping, geospatial services and external interfaces.
Lead technical investigations during major incidents and act as an escalation point for operational issues.
Analyse application, infrastructure, database and integration logs to identify root causes and implement permanent fixes.
Support Azure cloud application services, including Azure App Services, application hosting, monitoring, configuration and service availability.
Support and maintain integrations with telephony, radio, Airwave, GIS, mobilising, messaging and third-party systems.
Work directly with customers during incidents, service reviews and technical workshops.
Perform root cause analysis (RCA) and contribute to problem management activities.
Develop and implement changes while ensuring technical governance and service continuity.
Provide technical leadership and recommendations during service-impacting incidents and customer escalations.
About you You will ideally have: Experience supporting operational CAD or Control Room systems within a Public Safety environment.
Experience with Azure cloud services and application hosting, ideally including Azure App Services, monitoring, networking and troubleshooting.
Strong troubleshooting and fault-finding skills across applications, databases, infrastructure and integrations.
Experience analysing logs, system events and performance data to diagnose complex issues.
Working knowledge of Microsoft SQL Server, database queries and data analysis.
Linux experience.
Knowledge of public safety workflows, including call handling, dispatch, mobilisation and incident management.
Experience supporting mission-critical systems where service availability is essential.
Strong customer-facing communication skills and the ability to lead technical discussions.
Interested?If you have experience working with mission-critical public safety technology and are looking for a technically challenging Service Systems Engineering role, this could be an excellent opportunity to explore further.
Please get in touch for more information or an informal discussion about the position.
Disclaimer This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM").
ARM is a specialist talent acquisition and management consultancy.
We provide technical contingency recruitment and a portfolio of more complex resource solutions.
Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today.
We will never send your CV without your permission.
Location Twickenham, London Salary Negotiable Contract Permanent
Service Systems Engineer in London employer: Advanced Resource Managers (A.R.M.)
As a Business Continuity Manager at our Portsmouth-based company, you will thrive in a dynamic hybrid working environment that values resilience and innovation. We offer competitive salaries, a strong commitment to employee development, and a collaborative culture that encourages continuous improvement and stakeholder engagement. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant coastal city.
Contact Details:
Advanced Resource Managers (A.R.M.) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Systems Engineer in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Systems Engineer role you’re after at Advanced Resource Managers (A.R.M.).
✨Show Off Your Projects!
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When you spot a role like Service Systems Engineer at Advanced Resource Managers (A.R.M.), apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Systems Engineer in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Systems Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Advanced Resource Managers (A.R.M.) a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Advanced Resource Managers (A.R.M.) specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Advanced Resource Managers (A.R.M.)
✨Brush Up on Core Engineering Principles
Before heading into the interview with Advanced Resource Managers (A.R.M.), make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Advanced Resource Managers (A.R.M.) want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
