Therapy Coordinator in Wembley

When you join Early Start Australia, you’ll be part of an allied health team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.

What you’ll do at our Maroochydore clinic

• Client Administration & Care Coordination
  • Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency.
  • Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS).
  • Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations.
  • Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery.
  • Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans.
• Operational Oversight & Systems Management
  • Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members.
  • Oversee appointment completion, accurate invoicing, and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements.
  • Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements.
  • Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data.
• Compliance, Reporting & Quality Assurance
  • Adhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communications.
  • Maintain strict privacy and confidentiality in line with organisational policies and legislative obligations.
  • Ensure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriately.
• Workplace Health, Safety & Organisational Responsibilities
  • Comply with and promote work health and safety, child safe environments, cultural competence, and emergency procedures.
  • Actively participate in risk identification, assessment, and prevention activities.
  • Take reasonable care for personal safety and the safety of others, follow safe work practices, attend WHS consultations, and report hazards or incidents promptly.

What you’ll bring

• Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change.
• An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalating matters as needed and maintain confidentiality.
• Ability to collaborate and communicate effectively with our leadership team, therapists and clients.
• Excellent in-person, telephone, email and PMS-based communication skills.

Qualifications / Compliance

• NDIS Workers Screening Check.
• Current Drivers’ Licence and vehicle.
• Current Working with Children Check or Working with Vulnerable People Registration (state specific).
• National Police Check.
• Accredited First Aid & CPR Certificate.

What you’ll get

• Flexibility and Wellbeing
  • Flexible hours and compressed work options.
  • Up to 12 weeks annual leave.
  • Up to 16 weeks paid primary carer leave.
  • Wellbeing support program for you and your family.
• Reward and support
  • Competitive salary.
  • Registration and professional membership contribution.
  • Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together.
  • National and global career pathways through the APM Group.