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- Tasks: Be the friendly voice of AMS, managing customer queries and ensuring smooth order processing.
- Company: Join a leading innovator in tissue-healing technology with a global impact.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and learning.
- Why this job: Make a difference in patient care while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Who are Advanced Medical Solutions? AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand®, RESORBA®, LiquiBandFix8®, LIQUIFIX™, Peters Surgical, Ifabond, Vitalitec and Seal-G®. AMS also supplies wound care dressings such as silver alginates, alginates, and foams through its ActivHeal® brand as well as under white label.
The role is for a full time Customer Support Representative to join the existing team at Winsford. The successful candidate will work as primary interface between AMS and our Partners in all aspects of Customer Service, from receipt and processing of orders through to final delivery, supporting the team objective towards excellence in Customer Service and improving the Customer experience. Hours of work will be days, in line with the company flexible working hours policy, with the role reporting into the Customer Support Team Leader as part of the Winsford Supply Chain.
What will this role involve?
- To provide full Customer Service Account Management, ensuring prompt response and accurate information flow to customer queries, usually through cross-functional liaison.
- Process all customer orders onto the ERP system and acknowledge to the customer in a timely manner - in line with Pricing / Product files, MOQ's / AOQ's and Supplier Agreement.
- Manage customer expectations on product and quantity to be shipped e.g. shortfalls and additions.
- Maintain customer records, together with price code, customer items, and delivery address files on computer system.
- Update and maintain shipping files.
- Liaise with Planning for order despatch dates and update systems accordingly.
- Monitor customer service levels of performance and reporting on KPI's.
- Provide key customer data to Customer Support Team Leader and wider business on AMS SLA's and KPI's.
What we're looking for?
- Previous Customer service experience is desirable.
- Good organisational skills.
- Ability to work with our Customers to provide a high standard of customer service.
- Good communication skills; Written, verbal, and presenting.
- Flexible and adaptable to a changing work environment.
- Must be computer literate e.g Microsoft Word, Excel, PowerPoint, and ERP / Order Management systems.
Customer Support Representative in Winsford employer: Advanced Medical Solutions
Contact Detail:
Advanced Medical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in Winsford
✨Tip Number 1
Get to know the company inside out! Research Advanced Medical Solutions and their products. This will help you tailor your responses during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former AMS employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the AMS team.
We think you need these skills to ace Customer Support Representative in Winsford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your previous customer service experience and how it aligns with what we do at AMS. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly. Use concise language and check for any typos or grammatical errors – we want to see your attention to detail!
Demonstrate Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects in the past. We love seeing candidates who can juggle responsibilities while maintaining a high standard of service, so don’t hold back!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Advanced Medical Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Advanced Medical Solutions. Understand their products, values, and recent acquisitions. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to excel in the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer service situations. Practice your responses to common scenarios, such as dealing with an unhappy customer or managing multiple orders at once, to show your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, the company's approach to customer service, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.