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- Tasks: Provide top-notch customer support and assist with product inquiries.
- Company: Join a leading innovator in tissue-healing technology.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation.
- Why this job: Make a difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Who are Advanced Medical Solutions? AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand®, RESORBA®, LiquiBandFix8®, LIQUIFIX™, Peters Surgical, Ifabond, Vitalitec and Seal-G®. AMS also supplies wound care dressings such as silver alginates, alginates, and foams through its ActivHeal® brand as well as under white label.
Since 2019, the Group has made seven acquisitions: Sealantis, an Israeli developer of innovative internal sealants, Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio-diagnostics materials, AFS Medical, an Austrian specialist surgical business, Connexicon, an Irish tissue adhesives specialist, Syntacoll a German specialist in collagen-based absorbable surgical implants and Peters Surgical a global provider of specialty surgical sutures, mechanical haemostasis and internal cyanoacrylate devices.
AMS's products, manufactured in the UK, Germany, France, the Netherlands, Thailand, India, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS's own direct sales forces in the UK, Germany, Austria, France, Poland, Benelux, India, the Czech Republic and Russia.
The Group has R Written, verbal, and presenting. Flexible and adaptable to a changing work environment. Must be computer literate e.g Microsoft Word, Excel, PowerPoint, and ERP / Order Management systems.
Customer Support Representative employer: Advanced Medical Solutions
Contact Detail:
Advanced Medical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company inside out! Research Advanced Medical Solutions and their products. This will help you tailor your responses during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former AMS employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the AMS team.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Support Representative role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to adapt in a changing environment and your computer literacy.
Showcase Your Communication Skills: Since this role involves a lot of written and verbal communication, don’t forget to demonstrate your writing style and clarity in your application. Use clear language and structure your thoughts well to show us you can communicate effectively.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer support and why you’d love to work with us at Advanced Medical Solutions.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Advanced Medical Solutions
✨Know Your Products
Familiarise yourself with AMS's range of products, especially the tissue adhesives and wound care dressings. Understanding their applications and benefits will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Support Representative, strong communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Use clear, concise language to demonstrate your ability to convey information effectively.
✨Be Ready for Adaptability Questions
AMS values flexibility in a changing work environment. Think of instances where you've had to adapt quickly to new situations or challenges. Highlight your problem-solving skills and how you can thrive under pressure.
✨Brush Up on Tech Skills
Since the role requires computer literacy, make sure you're comfortable with Microsoft Word, Excel, and PowerPoint. If you have experience with ERP or Order Management systems, be ready to discuss it. This will show that you're prepared to hit the ground running.