At a Glance
- Tasks: Provide IT support to schools, troubleshoot issues, and manage tech projects.
- Company: Join Advanced IT Services, a leader in educational IT solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and ongoing training.
- Other info: Field-based role with travel across Birmingham and surrounding areas.
- Why this job: Make a difference in education while developing your IT skills.
- Qualifications: 2 years of IT support experience and strong problem-solving skills.
The predicted salary is between 28000 - 28000 £ per year.
Requirements
- Minimum 2 years experience in an IT support role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Experience supporting hardware, software, and network infrastructure.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
- Access to a reliable personal vehicle for business travel.
- Experience working within the education sector is desirable.
- Knowledge of Azure, Intune, and cloud technologies is desirable.
- Experience supporting Google Workspace environments is desirable.
- Familiarity with ITIL principles and service management is desirable.
- Relevant certifications such as Comp TIA A+, Comp TIA Network+, Microsoft Certifications, or ITIL Foundation are desirable.
Responsibilities
- Provide first and second-line technical support to staff and students across multiple educational sites.
- Diagnose and resolve hardware, software, networking, and infrastructure issues.
- Manage and respond to support tickets in line with agreed service levels.
- Install, configure, and maintain desktops, laptops, interactive displays, printers, and other IT equipment.
- Support Microsoft 365, Azure, Active Directory, and cloud-based technologies.
- Assist with network maintenance and troubleshooting, including switches, wireless networks, and internet connectivity.
- Carry out routine maintenance and system health checks.
- Support IT projects including hardware deployments, migrations, upgrades, and infrastructure improvements.
- Maintain accurate documentation of support activities and technical procedures.
- Build and maintain positive working relationships with school staff, leadership teams, and third-party suppliers.
- Escalate complex issues to senior engineers where appropriate.
- Ensure compliance with safeguarding, data protection, cybersecurity, and Trust policies.
- Represent us professionally whilst working on customer sites.
- Technologies
- Active Directory
- Azure
- Cloud
- Hardware
- Support
- ITIL
- Microsoft 365
- Network
- Windows
- Office 365
- More
We are Advanced IT Services (AIT), a trusted provider of comprehensive IT solutions tailored to the education sector.
We partner with schools and Multi-Academy Trusts to deliver reliable, proactive, and innovative IT support services that enhance teaching, learning, and operational effectiveness.
Our experienced team supports a wide range of educational environments, providing technical expertise, strategic guidance, infrastructure management, and exceptional customer service.
This is a field-based, full-time, permanent role covering Birmingham, Solihull, Worcester, and surrounding areas, with regular travel between schools using your own vehicle and mileage reimbursed in line with our policy.
We offer a company pension scheme, life insurance, employee discount scheme, company events, ongoing training and professional development, mileage reimbursement, and career progression opportunities within a growing organisation.
- last updated 29 week of 2026
- #J-18808-Ljbffr
Roaming IT Support Technician in Birmingham employer: Advanced IT Services
Advanced IT Services in Bradford is an exceptional employer, offering a dynamic work environment where you can make a real impact in the education sector. With a strong focus on employee development and a supportive culture, you'll have opportunities to grow your skills while providing essential IT support to primary schools. The role also includes travel between sites, with mileage covered, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Roaming IT Support Technician in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advanced IT Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advanced IT Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Advanced IT Services!
✨Direct Apply to Advanced IT Services
Let's not forget to apply directly through the Advanced IT Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Roaming IT Support Technician in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advanced IT Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advanced IT Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advanced IT Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
